Administrative Assistant Multi-Line

PROFILE

Hardworking and focuses offering excellent communication, planning and prioritized

skills developed over years of related experience. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Detail-oriented, Highly organized and hardworking with clear focus on maintaining efficient and accurate operations. Prepared to offer years of personal experience and take on challenging new roles.

EXPERIENCE

ADMINISTRATIVE ASSISTANT, PORSCHE DEALERSHIP, SAN DIEGO,CA — 04.2019 THROUGH 09.2019

Answered multi-line phone system and transferred calls to appropriate department or staff member(s) Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs, Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data, Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies, Administered gathering and preparation of files within strict deadlines. ADMINISTRATIVE ASSISTANT, HOA RANCHO SANTA FE, CA — 09.2019 THROUGH 02.2020

Answered telephones, direct calls, and take messages, Communicate with customers, employees, and other individuals to answer questions, explain information or take orders, and address complaints. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail, Deliver messages and run errands, Complete and mail bills, contracts, policies, invoices or checks, Collect, count and disburse money, do basic book keeping, and complete bank transactions/deposits, type writing responsibilities, and operated software programs such as Excel, Word, Outlook, etc.

ADMINITRATIVE ASSISTANT, GUILD MORTAGE, SAN DIEGO CA — 03.2021 THROUGH 08.2021

Answered incoming calls, directed calls and messages, Communicate with customers in regards to their contracts and mortgage payments, Open, sort and route all incoming emails, prepare outgoing need info letters, deliver messages and update pipeline with new files, Complete load mods, verification of property, and upload documents on Blitz, Collect modifications and organize files, scan and fax, Review files, records, and other documents to obtain information to respond to requests, Type writing responsibilities. 4753 Andalusia Ave, San Diego CA 92117 619-***-**** **************@*****.*** SELENA RAMOS

ADMINSITRATIVE ASSISTANT, LASHBAR, SAN DIEGO,CA — 08.2021 THROUGH 02.2022

Answer telephones, direct incoming and outgoing calls and take messages, Communicate with customers in regards to pre-booking or cancelling their appointments, explain information, memberships and address any complaints, Open, sort, any incoming and outgoing mail, Respond to missed calls and voicemails, update customers profiles, phone numbers, payment methods and noted every conversation on Zenoti, Deliver any new messages and update profiles as needed, Type writing responsibilities. ADMINISTRATIVE ASSISTANT, KARMA SPA, SAN DIEGO,CA — 03.2022 THROUGH 02.2023

Answer telephones, direct incoming and outgoing calls and take messages, Communicate with customers in regards to pre-booking or cancelling their appointments, explain information, memberships and address any complaints, Open, sort, any incoming and outgoing mail, Respond to missed calls and voicemails, Assist in managing customers to the right rooms and calling therapists to assist customers before starting service, scheduling therapists in order with their guests and making sure everyone receives the same amount of services.

LEAD SUPERVISOR, ULTA BEAUTY, SAN DIEGO,CA — 09.2023 — 04.2024 Responsible for the efficiency of all guests transactions, maintained cash wrap standards at all times, assists in training new cashiers, associates, and demonstrating the ability to collaborate, lead and influence peers, responsible for driving loyalty results, which includes credit, sales, guest experience and conversion/loyalty, open/close registers, assist in associate exit inspections, cashier chat in/outs, deliver guest experience with a passion, provide exceptional guest service all while achieving daily goals. BANK TELLER, CITIBANK, SAN DIEGO,CA — 04.2024 — PRESENT Responsible for the efficiency of all guests transactions, maintained cash balanced, checking all updates for any new protocols and keeping up with new guidelines, insuring all security is up to date, maintaining records organized, greeting clients with a respectful manner, ensuring all transactions are safe and following all security requirements, opening and closing vault during morning procedures, aligning with deadlines and referrals, deliver guest experience with a passion, provide exceptional guest service all while achieving daily goals.

EDUCATION

JAMES MADISON HIGH SCHOOL, SAN DIEGO, CA — DIPLOMA, 2015 EDUCATION

MIRAMAR COMMUNITY COLLEGE, SAN DIEGO, CA — ASSOCIATES DEGREE OF SCIENCES, MAJOR: CRIMINAL JUSTICE

SKILLS

Efficient, Cash management, Scheduling and calendar management, Focused/Determined individual, Multi-tasker, Filing assistance, Data entry, Detailed-oriented, Excellent communication skills, and Attention to Detail Seeker REFERENCES

Stephanie Manzanares (Former Associate) 858-***-**** ******************@*****.***

Sandra Del Cid Melendez (Former Supervisor) 619-***-**** *************@*******.***

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