Phlebotomy Technician Customer Service
Resume:
DEMETRIA SEABORN
*.*******@*****.***
SUMMARY OF QUALIFICATIONS:
NHA Certified - Phlebotomist 17plus years of phlebotomy experience with various facilities such as diagnostic laboratory, reference laboratory, doctor office, pediatric office and hospitals, working with all ages population: newborn, kids, teens, adolescent, adult and geriatric. BLS and CPR/AED certified, experience with venipuncture, capillary puncture, record vital signs, specimen collection/processing, EKG, medical scheduling, triage and patient safety. Proficient with Microsoft Office (Word, Excel, Power Point), 10 Key Calculator, EMR systems, ICD coding, Piccolo, Sofia, Clinitek, Sysmek, Abbot ID NOW, and cardiochek machines
EDUCATION:
DEKALB TECHNICAL COLLEGE
EXPERIENCE:
Quest Diagnostics 05/2023 - Present
Certified Phlebotomy Technician
Performed blood collection by venipuncture from patients of all age groups
Manages workflow in all pre analytical area specimen collection and specimen processing area
Processing specimens accurately prepare send out requisitions and samples base on testing requirements
Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
Documents orders errors and integrity of the specimen issues
Collect specimens include, drug screens, biometric screening and insurance exams.
Perform non-patient facing duties, including inventory, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate
CHILDREN’S MEDICAL GROUP 03/2022 – 04/2023
Certified Phlebotomy Technician
Performs Venipuncture and Viral Swabbing on Pediatric patients
Perform in-house testing utilizing Piccolo, Sofia, Clinitek, Sysmek, Abbot ID NOW, Cardiochek Hemo-Cue and Biofire machines
Properly identify patient in accordance with HIPAA..
Input patient demographics and test result information into record systems.
Performs additional Lab duties as required
CLINICAL PATHOLOGY LABORATORY
Lead Certified Phlebotomist 08/2019 – 03//2022
Monitors PSC and IOP locations monthly and quarterly
Provide backup phlebotomy coverage as needed
Assist supervisor with recommendations, modifications, improvements, audits and meetings
Observes phlebotomist and provides remedial training if needed
Obtain blood samples via venipuncture from patients of all age groups with minimum customer discomfort.
Performs clerical duties to receive, identify, accession, and process specimens
Verify and or Correct identification of patient and proper labeling of specimens.
Maintained patients privacy and confidential information
Provided superior customer service to all Client accounts, Patients, and Colleagues
EMORY HEALTHCARE HOSPITAL 05/2014 – 12/2017
Certified Phlebotomy Technician
Draw and collected blood by venipuncture from patients of all age groups
Performed routine tests in medical laboratory, clinics, hospitals and nursing homes settings.
Worked primarily in the mother and baby unit and outpatient lab, NICU, acute care, and ICU.
Maintained patient privacy and confidential patients’ information, appointment registrations, and Insurance verification and provided superior customer service and patient care
Oversaw and conducted labs requisitions, processing, accessioning, centrifuging, routine, standing orders stats as well as timed and levels testing
Maintained customer service, patients care, front desk, back office and clerical duties.
LABORATORY CORPORATION OF AMERICA 07/2008 – 03/2014
Certified Phlebotomy Technician
Performed blood collection by venipuncture from patients of all age groups
Conducted routine tests in medical laboratory, doctor's office, hospitals and nursing homes settings.
Utilized personal protective equipment (PPE) when implementing standard precautions to provide direct patient care.
Tested patients' blood glucose levels,.DOT and employment drugs screens
Maintained patient privacy and confidential patient information.
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