General Manager Customer Service
Resume:
Robert Valdez
**** ********* ****, **** *** York, NJ.
****************@*****.***
OBJECTIVE: to obtain a position in the company as a General Manager /Supervisor where I can contribute with my experience in work practices and knowledge that I have acquired from my previous jobs and college. SKILLS AND QUALIFICATIONS:
● Bilingual English/Spanish
● Ms Office: excel, PowerPoint,
Word and Access
● FDNY: P-99,S-12,S-13,S-14,S-95
● Excellent customer service
● Budgeting
● Decision making and problem solving
● Project Managem
EDUCATION:
08/19-Present 32BJ Union Training Fund
Building Engineer
Manhattan, NY
09/16-05/19 ASA College
Associate of Occupational Studies Degree in Business Administration Manhattan, NY
EXPERIENCE:
07/18-01/23 Gramercy Place Condominiums
Residential Manager
New York, NY
● Monitor and ensure the proper operation of all building systems, to include cameras and monitors, Building Link, electrical, plumbing, HVAC, heating and all other infrastructure systems.
● Ensure all make-ready repairs and services are completed correctly and on schedule.
● Greeting guests/customers.
06/19-01/22 Zaid’s
Assistant Manager
New York, NY
● Ensure proper response and complete resolution of all emergency situations in the
building requiring the response of maintenance or operations personnel.
● Manage projects as assigned.
● Responded to customer requests via telephone and email
● Monitor projects from planning to completion, including tasks such as budgeting and scheduling.
11/15-06/18 Fine Fare Supermarket
General Manager
Bronx, NY
● Implement marketing strategies of customer base
● Developed new process for employee evaluation which resulted in market performance improvements
● Responded to customer requests via telephone and email
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