Customer Service Network Security

Alejandro Alvarez

Houston, Tx 713-***-**** ***********@*****.*** linkedin.com/in/alejandro-alvarez-500618301 SKILLS SUMMARY

● Python

● Linux

● SQL

● Security Information Event Management (Siem) Tools

● Team building

● Cloud platform

● IDS

● Network security

● Communication

● Information security

● NIST – cybersecurity framework

● Customer Service

● Identity And Access Management (IAM)

● Access control

● Cryptography

● Cyber forensics

● Data Security

● Disaster Recovery Planning

● Firewall Configuration

● Malware Identification

● Mobile Device Security

● Security Configuration

● Security Policies

● Threat Analysis

● Threat Detection

● Cloud Computing

● Network Architecture

● DevOps

● Splunk

● ELK

CERTIFICATION

CompTIA Security+ ce Certification • (July 31, 2024)

● CompTIA Security+ professionals know how to identify and address potential threats, attacks and vulnerabilities and they have established techniques in risk management, risk mitigation, threat management and intrusion detection. Cybersecurity in the Cloud by University of Minnesota • (September 24, 2024)

● Developed skills in assessing and documenting security risks and identifying available defenses to address them. Learned Cloud Security Basics, Cloud Data Security,Cloud Application Security,Cloud Top Ten Risks Google Cybersecurity Certificate • (June 1, 2024)

● Studied how to identify common cybersecurity risks, threats, and vulnerabilities, as well as the techniques to mitigate them. Gained hands-on experience with Python, Linux, and SQL. Learned how to protect networks, devices, people, and data from unauthorized access and cyber attacks using Security Information Event Management (SIEM) tools, Intrusion Detection Systems (IDS), and network protocol analyzers (packet sniffing). IBM and ISC2 Cybersecurity Specialist by IBM & ISC2 • (August 29, 2024)

● Professional Certificates have showcased their mastery in Cybersecurity to the level required for an entry-level cybersecurity specialist.Covering topics including IT fundamentals, cybersecurity essentials, security principles, incidence response practices including business continuity and disaster recovery, access control concepts, network security, and security operations. The certificate holder has also developed practical experience with Cybersecurity using hands-on exercises and projects.

Certified in Cybersecurity by ISC2 • (August 29, 2024)

● Demonstrate that you have foundational knowledge of industry terminology, network security, security operations and policies and procedures.

AWS Identity And Access Management (IAM) • (July 19 2024)

● Manage permissions within IAM by configuring policies, recognizing policy structures, and using condition keys to enforce granular access controls. Set up secure user access in AWS IAM, including creating and managing user accounts, groups, and policies.Set up secure user access and manage permissions to create roles for cross-account access and implement best practices.

Alejandro Alvarez

Houston, Tx 713-***-**** ***********@*****.*** linkedin.com/in/alejandro-alvarez-500618301 PROFESSIONAL EXPERIENCE

Service Advisor, Demontrond auto group, Houston, Tx (01-15-2019 – 03-29-24) Summary of duties

● Supervising technicians

● Communicating with guest, insurance companies and warranty company

● Quality control on all units and repairs

● Cash collection

● Customer Satisfaction

● Using CDK and IDS Programs

● Inventory on all parts

Sales Representative, AT&T, Pearland, Tx (03-2018 – 04-2019) Summary of duties

● Sales Operation:

● Retail sales

● Advertising products

● Inventory on all products in store

● Setting up all displays

● Depositing money at the bank for the store

Electronic Sales Associate, Walmart, Friendswood, Tx (06-2013 – 03-2018) Summary of duties

● Learning all the new specs for phones and laptops to be a specialist

● Inventory on all items in electronics department

● Engage will all customers to provide great service

● Collect Payment

● Advertising products

● Setting up all displays

● Handling information of guest when applying for cell phone plans and credit cards Server, Saltgrass Steak House, Galveston, Tx (02-2013 – 07-2013) Summary of duties

● Handling food and food orders

● Always Handling multiple duties and tables

● Cash collection

● Customer Satisfaction

Sales Associate, Kohls, Houston, Tx (01-2011 – 01-2013) Summary of duties

● Running the register

● Unloading the truck

● Maintain the mens department

● Cash collection

● Customer Satisfaction

● Dealing with new merchandise

Alejandro Alvarez

Houston, Tx 713-***-**** ***********@*****.*** linkedin.com/in/alejandro-alvarez-500618301 EDUCATION

Clear Brook HighSchool Diploma • (June 2013)

Languages

● English

● Spanish

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