Customer Service Sales Associate

Neika Moreau

Email: ***********@*****.***

Phone: 720-***-****

CAREER OBJECTIVE

Earnest and Driven Guest Relations Coordinator with years of work experience and proven knowledge of conflict resolution, customer communications, leadership, and customer needs assessment. Currently seeking a challenging position offering growth opportunities in a purpose driven workplace. Frequently praised as innovative, passionate, efficient and empathetic by my coworkers, mentors and employers. I am elated to meet you! PROFESSIONAL SKILLS

Sales associate

Lady Footlocker, Aurora CO

April 2019- March 2020

● Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

● Describe merchandise and explain use, operation, and care of merchandise to customers.

● Greet customers and ascertain what each customer wants or needs.

● Compute sale prices, total purchases and receive and process cash or credit payment. Cashier

Save A Lot, Aurora CO

June 2020-April2021

● Providing consistent and exceptional customer service to over 100 customers a day

● Handling customer concerns, and aiding with any questions

● Providing product recommendations to increase sales

● Developing a regular customer base by building rapport through valuable customer interactions

● Processing transactions and cash handling with accuracy

● Communication of product sales and available discounts to increase customer satisfaction

● Volunteered for extra shifts during high demand seasons and holidays to ensure a balanced availability of team members available

● Maintaining an organized and clean space to be in compliance with health regulations Cashier

Chick Fil A, Denver Intl’ Airport

June 2021-August 2021

● Providing an exceptionally friendly and polite service with a positive attitude in fast paced environment

● Handling cash and debit payments with accuracy in a high volume environment

● Excellent communication skills to delight customers with enthusiasm

● High physical demand of standing, bending, stooping, and walking for extended periods of time

● Accurately operate a POS system

● Maintaining a clean and organized space to adhere to health and safety regulations Shift lead(concessions intl)

Heidi’s, Denver Intl’ Airport

September 2021-September 2023

● Staff management: Supervising and directing team.Managing employee requests.

● Training: Supporting and training employees by assigning tasks based on skills and roles. Ensuring new hires receive the proper training and education.

● Safety : upholding safety standards and ensuring the availability of sanitary and safety supplies

● Operations & policies: Ensuring Team complies with company policies and reporting any issues to obtain the proper resolution

● Organization: Organizing shift schedules for team members and maintaining an organized workspace.

● Performance:Balancing cash drawers, preparing cash deposits.

● Customer Service: Handling customer issues and managing conflicts. Ensuring a high quality customer experience.

● Technology: use of POS system, scheduling software, and inventory management software.

● Maintaining a flexible schedule and working overtime and holidays as necessary Lead Guest Relations Coordinator

Matthew Morris Salon & Spa

September 2023-Present day

● Communication : Providing high quality customer service to a luxurious clientele with a positive attitude

● Problem solving:Maintaining composure in high stress situations and handling any customer conflicts or concerns effectively

● Multitasking & phone etiquette: Answering multiple phones and directing clients in a concise, efficient manner.

● Scheduling: creating, updating and maintaining correct schedules for company operations. Working closely with manager and staff to determine dates for trips, deliveries, meetings etc…

● Data entry & confidentiality: Entering accurate data of customer records, inventory reports, and handling sensitive information with integrity and discretion.

● Organization: Managing confidential documents and records with accuracy using a strong attention to detail

● Accounting : Tracking and analyzing company transactions to accurately identify and report financial results.

● Maintaining a flexible schedule to adhere to weekly schedule changes EDUCATION

Hinkley High School

GPA:4.2

Aurora, CO

High school diploma

Relevant Coursework

● Personal and Professional Skills

● International Bachaloreate Programs

● Top 30 of Graduate Class

● 4 years of Biomedical science

Awards

● Honor Roll

● Academic Award

Extracurricular Activities

● Track and Field

● Soccer

● Food Bank volunteer

ADDITIONAL SKILLS

● Languages: English, French, Creole, Spanish

● Portrait & Product Photography (June 2022-Present day)

-Photo editing

-Set & Light Design

-Creative directing

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