Project Manager Systems Engineer

Bradley Dulin

+ Woodstock, IL # *******@*****.*** 847-***-**** ð bradleydulin

Skills

Languages: SQL, PL/SQL, SPL, HTML5, Javascript/CSS, Kornshell/PowerShell/Expect, COBOL Technologies & Tools: Oracle, SQL Server/DB2, GCP, AppDynamics, Splunk, GitHub, Docker, Jenkins, SalesForce, Main- frame, ServiceNow, VersionOne, BusinessObjects, Unix/Linux/zLinux/Solaris/AIX/RHEL/zOS/Windows Servers Experience

USPS, Senior Programmer Analyst

• Workload savings of 20% Reduced manual workload by automating file moves.

(PowerShell)

• Monitored and coordinated web certificate updates. (SSL)

• Mentored & Trained new staff which led to the creation of new team documenta- tion and procedures.

• Investigated incoming customer requests to resolution of over 40 incidents daily. Remote, VA

May 2022 – Sep 2024

Blue Cross Blue Shield of SC, Systems Engineer

• Workload savings of 25%. Automated server/servicereboots to avoid new ticket creation for incoming issues. (Kornshell/GitHub/Splunk) / DevOps

• Built new containers (Jenkins) for services and backed up code in GitHub.

• Workloadsavingsof27%Automatedtheextractionandprocessingoflargedatasets from legacy systems using SQL and PL/SQL scripts.

Columbia, SC / Remote

June 2021 – May 2022

PenServ Plan Services, IT Analyst/Project Manager

• Workload savings of 31%. Automated server/servicereboots to avoid new ticket creation for incoming issues. (PowerShell)

• Updatedwebspecificationsandwebsitestructure.(HTML5/JavaScript/CSS/XML/XSL)

• Project Manager and SME over new OCR software implementation. (SDLC) West Columbia, SC

Feb 2021 – May 2021

Workplace Solutions, IT Analyst/Project Manager

• Designed and implemented a newwebsiteforthebusinesswithenhancedmar- keting structures. (HTML5/JavaScript/CSS)

• Configured/Programmedclientcasesusingapplicationguidelines,queries(SQL/MS Access) and programming. (JavaScript)

• Automated customer data imports by coding new plugins. (Javascript)

• Gathered and Developed solutions for teamprocessimprovements,including team documentation and tasks automation. (PowerShell) Columbia, SC

Feb 2019 – Feb 2021

HealthFirst, Senior IT Application Developer

• Saved $3 million in fines by successfully completing the Department of Health letters project on-time and under budget.

• Implementing projects using agile methodologies, built on the Waterfall/Kanban framework. DevOps

• Validated Medicare/Medicaid documentation for Government Projects and con- firmed needed updates in Crystal Reports were made prior to implementation.

• Ensuredthoroughinspectionwasdonefornewgovernmentcorrespondenceprior to production implementations.

Remote, NY

Jan 2018 – Dec 2018

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Blue Cross Blue Shield of SC, Senior Application Programmer

• Removalofover45billionrecords(33%) intheOracledatabaseduringtheDatabase Reduction Project. (Oracle/SQL/PL/SQL)

• Negotiated a 35% cost reduction for Esker support statements of work and de- liverables.

• Primaryresourcefor implementation of customer reports (SQL/BI), Business Pro- cess Models for workflows (DocFinity/OCR) and dashboards. (iDashboard)

• Identified business and technical challenges and creating clear and concise doc- umentation of business requirements. Also worked through the Technical Design Specifications (TDS) and System Development Life Cycle. (SDLC) (Sharepoint)

• Engaged in SQL programming, data mining, analytical functions, and working on report release, production deployment, break-fix, and support activities. (Ora- cle/Business Objects)

Columbia, SC

Oct 2015 – Dec 2017

Walgreens, Senior Systems Support Analyst

• Project Manager for production roll-out of EMR, EHR and E-Rx software.

• Converted business and clinical requirements into a comprehensive software and data architecture.

• Automated database rebuilds, tuxedo service rebuilds, service restarts and file system mounting issues to eliminate incoming tickets. (KornShell)

• Troubleshooting integration problems, optimizing data imports and exports, and creating customized PowerBI reports/dashboards for actionable insights.

• Documented troubleshooting scenarios for 1st level support roles.

• Trained new on-boarding staff on procedures, programming, and support tasks. Lincolnshire, IL/Remote

Aug 2004 – Sep 2015

Education

I.T.T Technical Institute, Database Administration/Computer Networking Systems

• GPA: 3.9/4.0

• Coursework: Computer Networking, Database Administration, Computer Archi- tecture, AC/DC Electronics

June 2004 – Sep 2005

Areas of Expertise

Software

• Mailgun, Qlik, Sharepoint, Crystal Reports, Esker DeliverWare, DocFinity (DMS), Windows Active Directory, Azure Soft Skills

• Project Management, Customer/User Training, Leadership / Mentorship, Process Improvement/Problem Resolu- tionOriented,Technical Writing / RoadMapping,Analytical Solutions, SystemDevelopmentLife-cycle (SDLC), Dis- aster Recovery (DR), Team Training/Management, Agile/Scrum Development, Quality AssuranceandTesting (QA), Business/Data Analysis, Vendor Management, Risk Management, Interactive Communication Skills, Data Valida- tion, UX/UI Design, Data Mapping/Modeling, Performance Evaluation Bradley Dulin - Page 2 of 2

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