Customer Service Winston-Salem

Winston-Salem, NC ***** 336-***-**** ****.*******@*******.***

TINA BROWN

Reliable and professionally familiar with administrative skills, proficient in supporting customer service and compliance. Strong time management skills. PROFESSIONAL

SUMMARY

Epic, Microsoft, Excel, Powerpoint, Medical Terminology Customer Service 40 wpm Typing Speed

Data Entry and 10-Key

SKILLS

RETAIL SALES ASSOCIATE 10/2023 to Current

Burlington Coat Factory Department Store, Winston-Salem, NC TRAFFIC CONTROL FLAGGER 03/2022 to 08/2023

Wright Of North Carolina, Winston-Salem, NC

CUSTOMER SERVICE REPRESENTATIVE 11/2021 to 01/2022 Ralph Lauren - Graham Personnel, High Point, NC

SECURITY OFFICER 01/2020 to 11/2021

Allied Universal Security Services, Greensboro, NC WORK HISTORY

● Collaborated with team members to meet and exceed monthly sales targets consistently.

● Provided exceptional services and pleasant shopping experiences to retail customers. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

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● Built customers loyalty with retention by delivering excellent shopping experiences.

● Helped customers complete purchases, locate items, and join reward programs. Monitored sales floor along with merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

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● Provided essential instructions to foremen, crew chiefs and other flaggers. Provided clear instructions to motorists regarding detours or alternate routes during road closures or delays.

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Managed stress effectively while working in high-pressure environments with heavy traffic volumes and challenging weather conditions.

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● Delivered prompt service to prioritize customer needs. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and companies alike.

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● Promptly responded to inquiries and requests from prospective customers.

● Placing to canceling orders from catalog online. From United States to Canada. WELCOME CENTER ATTENDANT 07/2020 to 08/2021

Salemtowne, Winston-Salem, NC

MEDICAL UNIT SECRETARY 10/2007 to 09/2019

Wake Forest Baptist Health, Winston-Salem, NC

● Regulated, pedestrian traffic onto building grounds. Answered alarms, investigated disturbances, and contacted law enforcement personnel to any escalated crises.

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● Screened individuals, prevented passages to prohibited patrons into restricted areas.

● Responded quickly to emergency situations to assess and deflect issues. Created, culture of safety awareness among employees through regular presentations and communication on security issues.

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Monitored and video monitored authorized entrance and departure of vehicles, cargo trucks, and visitors.

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Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

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Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

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. Assisted residents, guests, family members and staff members with transportation arrangements. Or accommodating recommendations based on individuals preferences entering or exiting premises.

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● Routed incoming calls, mail, messages to relevant personnel without delay.

● Monitor cameras of premises.

● Daily documentations.

Achieved high level of customer satisfaction by addressing patient concerns promptly and professionally, maintaining open lines of communication throughout their stay.

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Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.

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Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.

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Contributed to positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.

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Managed inventory of office and medical supplies. To maintain, organized well-stocked workspace for entire team.

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Assisted nursing staff in organizing patient charts and updating daily census reports to maintain accurate unit statistics.

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Assisted with laboratory testing, answer in coming calls, assisted with staff scheduling, copy papers, fax papers, update medical charts and monitored telemetry monitor.

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Living Arts Institution, Winston-Salem, NC

Diploma, Medical Assisting, 04/2011

Forsyth Technical Community College, Winston-salem, NC Certification, Medical Unit Secretary, 08/2007

Forsyth Technical Community College, Winston-salem, NC Certificate, Office Technology, 01/1995

EDUCATION

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