Customer Service Property Manager

Michele Kittinger

Richmond, CA 760-***-**** ****************@*****.***

Summary

Professional, self-starting assistant property manager with experience in both Residential Property Management and leasing. I provide excellent customer service to all prospective, existing residents and team members. I have the ability to act with professional demeanor, tact and courtesy in dealing with residents under demanding and difficult conditions. Successful in working in a team or individual assignments.

Experience

Management and Leasing in Contract Roles, Renior Staffing, Alameda, CA February 2023 to Present

Filled temporary Property Management or Leasing Agent vacancies within multifamily communities.

Arranged tours for prospective tenants. Assisted applicants through the leasing process, encouraged the use of resident portals.

Set up and maintained accurate, current and chronological filing systems.

Coordinated move ins and outs with tenant and associated staff.

Collected and processed monthly rents. Reviewed and coded invoices utilizing Yardi.

Community Manager, Pacific Workplaces, Larkspur, CA March 2022 – January 2023

Managed office, staff and operations at Larkspur location. Maintained a smooth running office providing overall support to members.

Organized monthly socials, welcomed new members, celebrate birthdays, member accomplishments and shared local events.

Entered all prospects into Salesforce.

Utilized Yardi to write contracts, renewals and increases.

Processed and deposited checks via PayScan and generated monthly invoices.

In preparation of prospect tours, visited prospective members website(s) for familiarity and how their business could benefit from Pacific Workplaces membership.

Supervised the Community Coordinator.

Residential Manager in Contract Roles, Renior Staffing, Alameda, CA June 2019 – March 2022

During Pandemic served as co-Property Manager at two apartment communities in Hayward.

Worked at affordable housing communities updating and certifying resident incomes.

Arranged virtual and self- guided tours for prospective tenants. Reviewed lease applications for accuracy and collected funds necessary to secure property occupancy.

Created individual lease files.

Maintained vacancy advertising on Craigslist, For Rent Magazine and Rentcafe.

Walked each vacant apartment prior to tenant move-in, assuring cleanliness and all make ready items were complete.

Collected rents and processed payments thru Yardi. Posted 3- Day Pay or Quits.

Forty-five days prior to expiration wrote renewal leases.

Visited local competition, noting local market conditions and reported back to ownership.

PFI Commercial Management, Novato, CA

Commercial Property Manager September 2018 – February 2019

Managed 10 Class A commercial buildings totaling 319K square feet.

Established strong positive tenant relationships by providing exceptional customer service.

Resolved Tenant / Owner issues.

Managed suite improvement and rehabilitation projects.

Coordinated tenant move ins and outs.

Conducted property inspections with contracted vendors.

Reviewed, approved and coded property related invoices.

Wareham Property Group– Emeryville, CA

Assistant Property Manager October 2014 – July 2018

Organized and led new tenant orientation meetings.

Backed up Office Manager and Receptionist as needed.

Facilitated MRI Work Speed training and provided general property information.

Scheduled tenant move-ins and move-outs.

Planned and managed broker tours.

Conducted regular maintenance inspections with vendors.

Assisted Sr. PM with all CAM charges, tax assessments, and other miscellaneous billing adjustments.

Processed tenant bill-backs for electrical usage, after hours HVAC, and other similar charges.

Assigned onsite parking and activated key fobs. Enrolled new users into Chargepoint.

Ensured all tenant and vendor COI’s were current and compliant.

Additional Experience:

Quality Loan Services, Assistant to Director of Business Relations (2012 to 2014) San Diego, CA

Received and reviewed for accuracy all title related documentation necessary to proceed with foreclosure process.

In accordance with County of San Diego foreclosure requirements, packaged documents for submittal to County Treasurer/Tax Collector.

Performed accurate notarizations.

Maintained list of tax defaulted properties within San Diego County.

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