Customer Service Agent

DORIS JOHNSON

Las Vegas, Nevada 702-***-**** ****************@*****.***

Skills:

Cheerful and energetic

Flexible Scheduling

Effective team player

Superior organizational skills

Dependable and reliable

Great under pressure

Positive competitive nature

Detailed and well organized

Skilled at balancing customer needs and company demands

Effectively builds loyalty and long-term relationships with customers

Successful at converting calls into new sales opportunities

Experienced in working in a fast-paced environment

Solid team player who offers a positive and cooperative attitude

Work Experience:

Maintained adherence to all company protocols

Maintained strong computer skills, writing detailed reports on all interactions with customers, including requests, billing errors, refunds, and orders

Maintained an above average call satisfactory number

Recommended and helped customers select merchandise based on their needs

Exercised sound judgment in issuing credits and maintaining high levels of customer service

Resolved customer issues quickly and efficiently

Handled large volume of customer calls efficiently

Understand customer needs and recommend appropriate products and rate plans

Take customer calls and complete service orders

Enhance customer retention and satisfaction by providing outstanding and prompt customer services

Maintained up-to-date knowledge about ATT products and services

Career Path History

Substitute Teacher/Clark County School District Las Vegas, NV 04/2015-04/2024

Customer Service Agent/AT&T Las Vegas, NV 10/2008-05/2015

Education/Certifications

Bachelor’s Degree Political Science Florida State University FL

LICENSES

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