Customer Service Data Entry
Resume:
Shalemar Wilson
Ogden, UT *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
CSR/AR
TruGreen - Ogden, UT
February 2017 to December 2018
Help Customers with lawn care accounts/scheduling/changes to services as well as data entry billing and AR accounts receivable
Floor Supervisor/Manager
Flying J INC/EFS LLC - Ogden, UT
September 2006 to February 2016
Manage call floor of 5-30 plus full and part time employees, Worked with Credit and Account management departments.
Preformed data entry daily for our deposits department, Created and managed fuel card delivery for EFS, Also ran and managed nightly billing reports and card orders and credit and account deposits for Tab Bank EFS TCH T-Check and Shell Canada
Customer service/Tech support/TOS/Premium Services AOL - Ogden, UT
February 1997 to March 2006
Helped members with online accounts, stolen accounts, tech support, AOL TOS-terms of service volations, Macafee virus scan support.Matrix Online pc game support. MusicNet song download service as well as spent 4 years in AOL Sales Department
Education
High school or equivalent
Skills
Cash (6 years), Cash Handling (6 years), Call center Customer service (10+ years), Management (10+ years), Call Center Management (10+ years), Customer Service, Call Center, CSR, Customer Care, Customer Support, Word (10+ years)
Additional Information
Skills / Equipment
Attention to Detail Customer Service Ten Key
Basic Math EXCEL Time Management
Cash Handling Internet Navigation Windows
Computer Literate Microsoft Word
Conflict Management Teamwork
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