Customer Service Continuous Improvement

SM Stephen McAlister

Redding, AZ ***** 602-***-**** ********@*****.***

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PROFESSIONAL

SUMMARY

Achieved an exemplary driving record with Lyft Phoenix by adhering to safety protocols and utilizing advanced route planning, ensuring timely and safe deliveries. Excelled in customer service, fostering trust and enhancing company reputation through professionalism and reliability. Demonstrated expertise in navigational systems and a deep understanding of traffic laws, contributing to continuous improvement in service efficiency.

SKILLS • Time Management

• Valid Driver's License

• Customer Service

• Clean Driving Record

• Safe Driving Practices

• Punctual and Reliable

• Patience and understanding

• City and non-city driving

• Punctuality

• GPS and route planning

• Traffic laws knowledge

• Safety Protocols

• Defensive Driving

• Route Planning

• Driving in Adverse Conditions

• Navigational Systems and GPS

• Traffic Law Observation

• Passenger transportation

WORK HISTORY DRIVER 04/2016 to 09/2024

Lyft Phoenix

• Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to plan routes and stay on schedule.

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Achieved safe driving records by consistently following traffic rules and regulations.

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Delivered goods and products to customer on time and in excellent condition.

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Maintained professional and friendly demeanor during deliveries to uphold company reputation.

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Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

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Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

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Demonstrated strong knowledge of geography and local roads for optimal route selection.

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Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.

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• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences. Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.

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Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.

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EDUCATION None Music Theory And Composition

Fullerton College, Fullerton, CA

Diploma General Studies 06/1975

Fullerton Union High School, Fullerton, CA

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