Pharmacy Technician Customer Service

*** *. **** **., *** Angeles, CA ***** 323-***-**** *********@*****.***

Traci Moncrief

Objective

To obtain a position as an experienced pharmacy technician in a positive organization where I can utilize my on-growing customer service and pharmaceutical skills.

Experience

October 2023- Present City of Hope Duarte, CA

Pharmacy Technician II

Deliver continuum of medication adherence using various tools applications and relations

Build and obtain relationships with doctors and clinical teams to further assist patients needs and health while on therapy.

Accurately and efficiently dispense medications according to prescription orders, ensuring compliance with safety and legal regulations.

Utilize multiple pharmacy software systems to process prescriptions, maintain patient profiles, and track medication usage.

Collaborate with pharmacists and medical professionals to resolve medication- related issues and provide excellent patient care.

Assist in developing and implementing new workflow processes, resulting in increased efficiency and reduced errors.

Support and assist in finding financial aid to patients who can’t afford their medications.

Provide outbound therapy/medication adherence check-ups by processing refills to ensure no gaps treatment

November 2021- October 2023 Boston Medical Center Duarte, CA

Pharmacy Liaison

Deliver continuum of medication adherence using various tools applications and relations

Build and obtain relationships with doctors and clinical teams to further assist patients needs and health while on therapy.

Accurately and efficiently dispense medications according to prescription orders, ensuring compliance with safety and legal regulations.

Utilize multiple pharmacy software systems to process prescriptions, maintain patient profiles, and track medication usage.

Collaborate with pharmacists and medical professionals to resolve medication- related issues and provide excellent patient care.

Assist in developing and implementing new workflow processes, resulting in increased efficiency and reduced errors.

Support and assist in finding financial aid to patients who can’t afford their medications.

Provide outbound therapy/medication adherence check-ups by processing refills to ensure no gaps treatment

Assist and obtained URAC accreditation by delivering continuous quality improvement initiatives contributing insights and suggestions to enhance medication management processes

January 2022 – Present CVS Pharmacy Los Angeles, CA

Pharmacy Technician

Prepare and dispense new prescriptions/ refill requests per prescription or doctor’s order

Provide exceptional customer service and practice compassionate patient care

Cash handling and register transactions

Meticulously multitask and aid in assisting pharmacist needs

Process insurance claims and provide resolutions

Restock inventory

October 2008 – January 2022

CVS Pharmacy

Redondo Beach, CA

Lead Pharmacy Technician

Aid in complete process of filling a patient’s prescription, which includes:

Deciphering doctors writing for medication and directions

Maintaining patient files

Pulling drugs and filling medications

Insurance problem resolutions

Register transactions

Pull and complete all expired and corporate returns

Answer phones from patients and doctors

Inventory specialist

Onboarding and Training of new staff

Practice compassionate patient care

Meticulously multi-task in response to the demands of the pharmacist

February 2012 – March 2012

Prescription Solutions

Costa Mesa, CA

Prior Authorization Technician

Verifying all patient eligibility and insurance coverage

Obtaining payer policy information insurance coverage information for reimbursement purposes

Input all prescription information, ICD-9 codes, and additional notes to submit a prior authorization

Communicate with patients as well as doctor offices to gather information to further assist claims and issues

June 2008 –October 2008

CVS Pharmacy

Redondo Beach, CA

Customer Service Associate

Customer Service

Cashiering

Organizing all sales merchandise in the store

Price changes

Weekly Ads

January 2007 – December 2007

Los Angeles, CA

Caretaker

Plan and prepare well-balanced, nutritious meals in accordance to the patient’s dietary and medical needs

Household chores

Arrange doctor appointments and monitor intake of medications on a daily basis

Companion

Education

2008 - 2009

American Career College

Los Angeles, CA

Pharmacy Technician Diploma

2009 – California State Licensed Pharmacy Technician

2010 – Nationally Certified Pharmacy Technician

Summer 2007 California State Summer School for the Arts Valencia, CA

California “Creative Writing” Art Scholar

Pre-professional training programs in 7 different art departments that help students acquired skills and explore new techniques/ideas for their applied area.

Accepted by fully paid scholarship

References

References are available on request.

Contact this candidate