Customer Service Front Office
Resume:
MICHELLE CALDERON
ADMINISTRATIVE AND CUSTOMER SERVICE PPROFESSIONAL
C O N T A C T S
Experience and well-rounded administrative and customer service professional with over 5 + years’ experience. Excellent problem-solving and decision-making skills.
P R O F E S S I O N A L P R O F I L E
E D U C A T I O N
LL S
Bachelor of Science,
Criminal Justice Administration University of Phoenix, 2008
Online
3.78 GPA
Senior
Mathematician, Emphasis on Statistics
CSUN
Northridge, CA
S K I L L S
Type 50 wpm
Microsoft Word, Excel, Outlook, PowerPoint
Customer Service
Written and Verbal communication skills
Filing/Fax/Telephone
Billing, A/P, Collections
Front Office/Telephone
Gmail, Google Drive
https://www.linkedin.com/in/michelle-calderon-314595121
Burbank, CA 91504
Sales Associate
Restaurants (Carl’s Jr., Arby’s, Little Caesars Pizza, Universal Studios) 2007-Present
Provides customer service in front counter and drive-thru when available.
Duties include bussing tables, cleaning, food preparation, opening, closing, and running orders.
Staff Writer/Blogger (Content Writer)
AnaIRhoads.Org, Online 2004-2009
Wrote online political issues assignment while working independently without supervision directly with the President of the company.
Wrote articles on issues in criminal justice, editing own work, proper APA citations and referencing, responsible for own opinions.
Medical Billing Clerk
Green Cross Health Center, Los Angeles, CA 2001-2005
In charge of the small medical acupuncture office and handled all issues regarding billing. Worked directly with two doctors who owned the business. Improvised whenever there were no procedures and set new office standards for organization within the company.
Oversaw billing and collection of workers compensation cases, wrote reports,
Negotiated with lawyers and insurance adjusters for offers on settling cases.
Created forms, handled phones, advertising, and other office duties.
Accounts Payables Clerk/Human Resource Assistant/Payroll Clerk
US Census Bureau Woodland Hills, CA 2000-2000
Ability to be flexible completing different job duties in different departments.
Entered employee weekly hours into database, hired employees based on census criteria, trouble-shoot errors in data entry and forms, street-mapping entries, and other related census work.
Human Resources
Photographer/Advertising Assistant
UAP/Trader Publishing, Arcadia, CA 1999-2001
Worked with car-dealer sales managers directly in sales and collection.
Drove to and from assigned routes, detailed order taking of advertising including photography and graphics designing of advertising pages. Served as a liaison between client and graphics department. Handles sales, advertising and collections.
E X P E R I E N C E
**************@*****.***
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