Los Angeles Customer Experience
Resume:
Jori Stern
Agoura Hills, CA
*******@*****.***
SUMMARY OF QUALIFICATIONS
3+ years in journalism, communication, entertainment, and political campaigning, community outreach, fundraising
3+ years reporting, interviewing and photography skills, writing and editing articles.
Computer coding, database management,spreadsheet management, and organizing.
5 years in the restaurant hospitality entertainment industry including food prep, serving and event planning.
EDUCATION
California Lutheran University, Thousand Oaks, CA May 2011
MPPA Public Policy and Advocacy
American International College, Springfield, MA May 2002
B.A. Communication
Dean’s List
WORK EXPERIENCE
Catering Assistant 2022-Present
Compass Group/Wolfgang Puck Catering- Los Angeles, CA
Greeted and answered questions and customer inquiries accordingly during events to maintain high quality customer experience
Food Preparation, operations, maintained quality service, assembled and delivered to guests during event
Set up event service including indoor outdoor decorations, equipment, and table display
Cleaned and maintained work areas and event service facilities.
Maintained teamwork with fellow associates to maintain a cohesive and concise environment for guests and staff
Public Relations Intern 2021- 2021
Teresa Flowers Photography, Portland, OR
Created Google Spreadsheets for employer regarding museum and agent contact information
Researched agencies, galleries, and individual contact for client for management representation and future gallery showings.
Followed up contact through email, mail and telephone regarding employees representation
Made initial negotiations to put agencies and galleries in contact with employer
Coded software in micorsoft office for employers new email setup
Concession Stand Worker /Hostess 2019-2022
Compass Group/Oregon Convention Center Portland, OR
Greeted and seated customers, answered customer inquiries, collected payments, and accepted customer returns.
Maintained high standards of customer service during high-volume, fast-paced operations.
Mastered point-of-service (POS) computer system for automated order taking.
Set up food service, kitchen, salad area facilities, equipment, and utensils, in accordance with specific area needs.
Cash Handling- Responsible for Cash till count in morning before shift, till maintenance during shift and closing till count and money drop after shift.
VOLUNTEER AND ADDITIONAL POSITIONS
Volunteer intake coordinator 10/2023-present
American Red Cross
Los Angeles, CA
Volunteer Wish Granter 11/2023-present
Make a Wish Foundation
Los Angeles, CA
Volunteer/Campaign Fundraiser 08/2012-11/2012
Fran Pavley for State
Thousand Oaks, CA
Writer/Reporter/Photography Intern
07/2006-08/2007
Los Angeles Metro Transit Authority, Los Angeles, CA
Writer/Reporter Intern
04/2005-05/2006
Los Angeles Family Magazine, Encino, CA
Talent Agent Intern 08/2004-03/2005
Artists First (Formerly known as Principato Young Entertainment) Beverly Hills, CA
LICENSES & CERTIFICATIONS
California Saveserve food handlers certificate- 12/2022 -12/2026
Alcohol Service Permit
California alcohol serving permit- 05/2022-05/2027
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