Data Specialist Senior

Tajinder (Tanu) Kaur

Email ID- ********.****.****@*****.***

Phone - 480-***-****

Profile Summary:

• Around 5 years of experience as Data specialist, Process associate and Support consultant.

• Worked with Cigna Group as a data specialist in Arizona Medicare Enrollment and Eligibility Team.

• Previously worked as Senior Data specialist at Cognizant Phoenix for around one year.

• Around 2 years of experience in IBM, inbound Bharti Airtel (outsources) & customer relationship management, Service assurance & Training’s, Operations, Team management, Customer complaint handling, SLA Implementation and Project handling.

• Worked with Steria india Pvt ltd as Process Associate for Scottish widows and Halifax project dealing with claim processes for 1.5 years. Skills:

• Well versed with Windows Operating systems

• Familiar with CRM systems

• Microsoft office suite - Excel, Word, Power point

• Familiar with manual testing

• Basic knowledge of SQL, PowerBI

• Softheon, Centene UMV

Work Experience:

Company : Cigna Group

Designation : Data Specialist

Profile : From Sep 2023 to Dec 2023

Worked in Arizona Medicare Enrollment and Eligibility Team, with key responsibilities to verify the Cigna customer enrollments for their election and personal information. Validate the customer information against the Cigna database for its accuracy. Applications used: Qcare, Filebound, Oneview

Company : Cognizant Technical Solutions, Phoenix, AZ Designation : Senior Data Specialist

Client :Centene

Profile : From Oct 2019 to Sep 2020

Worked in various queue in enrollment.

• Created invoices for the new subscribers within the healthcare tool used.

• Invoices sent for the existing subscriber for the premium owed for next month’s coverage.

• Verified invoice sent to the subscriber is correct or not.

• Compared premium amount due and premium unallocated balance for the subscriber

• Updated Subscriber status based on premium payments (PTD).

• Payments received from the subscribers are linked to them by verifying their demographics

• Added Bad debts for the subscriber based on his/her eligibility Company : IBM Daksh Business Process Services Pvt. Ltd, Chandigarh. Designation : Specialist customer support

Profile : From April 20, 2006 to March 22, 2008.

• Created update dissemination process as correct and timely updates are the backbone of Telecom Industry.

• Customer services representatives handling inbound and troubleshooting errors for Airtel mobile subscribers in Punjab region.

• Responsible for FCR (First call resolution): ISAT and ICE (Instant Customer engagement): CSAT projects for the process.

• Call monitoring for quality assurance and training executives to meet customer expectations.

• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel)

CRM

• Creating new tickets for the issues reported by the customers.

• Updating customer accounts in CRM database for any changes requested.

• Providing hands on training to new joiners for CRM usage. Company :Steria India Pvt ltd

Designation : Process Associate

Profile : From November 2008 to October 2009.

I worked with Scottish Widows (UK based insurances project) with expertise in Protection & Planning products. I was a part of OEICs dealings & settling and money out team which deals with claim processes.

Academics

• Bachelor’s in accounting and finance (2004) from Devsamaj college for women Sector 45, Chandigarh, Punjab university

• HSC (2001) Govt. Model Sr. secondary school, Sector 21, Chandigarh

• SSC (1999) Sri Guru Harkrishan public school, Sector 40 Chandigarh

• Computer Course Basics Polytechnic School

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