Customer Service Data Analysis

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

VM VINITA MOSS

************@*****.*** / C: 872-***-****

Hammond, IN 46320

Enthusiastic seasoned customer service professional with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Analyzing performance

Performance evaluation conduction

Optimizing customer service performance

Performance data analysis

Performance Facilitator / Arise Virtual Solutions - Miramar, FL 09/2014 - Current Collaborated with others to discuss new customer opportunities. Improved customer satisfaction by finding creative solutions to problems. Performed agent evaluations, customer surveys and team audits. Attended departmental meetings, providing feedback to enhance future performance. Provided excellent service and attention to customers when face-to-face or through phone conversations. Improved operations by working with team members and customers to find workable solutions. Earned reputation for good attendance and hard work. Dispatcher / Liveops Inc. - Scottsdale, AZ 01/2009 - 04/2014 Maintained current knowledge of all personnel in field and all completed deliveries or delays. Supervised driver dispatching, route planning and vehicle tracking for over numerous drivers. Accurately and efficiently responded to over 100 daily requests. Quickly determined locations and needs of customers to assist with the swift help and assistance needed on the road.

Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.

Answered customer requests with information about product availability, shipping information and status updates. Oversaw investigation and resolution of customer and vendor issues. Attended departmental meetings, providing feedback to enhance future performance. University of Illinois At Chicago - Chicago, IL 05/1995 Bachelor of Arts: Psychology

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