Service Representative Customer

Violeta Perez

** ***** ** *** *, Providence, RI *2908

Email: **********@*****.***

Phone: 401-***-**** (C)

OBJECTIVE

To obtain a career opportunity that will increase my knowledge and experience, creating an open door to future advancement as well as the ability to contribute to a productive and rewarding work environment while enhancing my professional bilingual capacities

Core Knowledge, Ability, & Skill Areas:

• Excellent Communication, Organizational and Interpersonal Skills

Advanced Presentation and Relationship Development Skills

Strong attention to detail Oriented

Fluency in written and spoken Spanish

Multi-lines phones

Java systems

HCP Provider Portal

Solid Work Ethic, Reliable

QuickBooks

Accuterm System

Citrix XenApp

Pre-Audits

Understanding and open minded in any situation

Ultra Systems

Coach Of Bilingual Team

Avaya System

PROFESSIONAL EXPERIENCE

Logisticare, 30 Chapel View Blvd, Cranston RI 02920- January 2015 to March 2018

Customer Service Representative

Receiving Inbound and outbound calls

Open new customers account

Providing information to doctors office

about coverage

HCP Provider Portal

LCAD system

Working with Facilities

Routing trips and Creating trips

General office duties, filing, answering phones, scheduling of appointments, and mail handling

Answering billing questions

Verified coverage with facilities

Pre-Audits

Point32Health - 1 Wellness Way, Canton, MA 02021- March 2018 - Present

Customer Service Representative

Receiving Inbound and outbound calls

Providing information to doctors office

about coverage

HRP Provider Portal

LCAD system

Working with Facilities

General office duties, filing, answering verifying coverage

Determine members concerns

Verified coverage with facilities

Working with Doctors Office

EDUCATION

University of Puerto Rico

A.A. Degree, Airlines and tourism

References

Available upon request

Contact this candidate