Customer Service Data Entry

BARBARA BAKARE

*************@*****.*** I 720-***-**** I Denver, CO 80204

Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Skills

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Patients

Medical terminology

Medicaid

Long Term Care

Monthly metric reports

Professional demeanor

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Communication

Collaboration

Compliance

Advising patients on their insurance benefits and

coverages

Assessing patient referrals for appropriateness

Experience

MEDIX I Denver, CO

Eligibility Specialist

03/2024 - 08/202

• Temporary Position

• Assisted patients in screening for Medicaid, CHP+,CICP in a small office for American Indian and Native Alaskan patients

• Assisted in the application process by helping with client with application and gathering needed documents to apply.

• Used CBMS to data entry all info and documentation to determine eligibility.

• Created flyers for the clinic in regards to Medicaid and how to apply

• Created new patient folders

• Provided Financial Counseling to uninsured/underinsured patients by screening and assisting in applying for eligible programs. Assisted with the application process of the Affordable Care Act while navigating the patient through the marketplace.

Lead for my team of six. Guiding them to each be subject matter experts. Developed and implemented a training program for Long Term care Medicaid programs.

Built a team throughout the front range hospitals to interview and apply for Medicaids Long Term Care program.

Created spreadsheets using Excel software to track all Long Term Care referrals.

Prepared monthly detailed metric reports analyzing the teams overall contributions to the of financial assistance programs as well as their collections.

Worked closely with complex Case Managers, Doctors, and families SCL Health I Broomfield, CO

Financial Counselor -Lead

03/2015 = 11/2024

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Education and Training

Colorado Christian University I Denver, CO

Bachelor of Science in Psychology

Certifications

• Certified Application

Counselor

• CBMS Certified

Accomplishments •

• Leadership Role

• Long Term Care Booklets for group and 1:1 Training

• Recognized by Complex Care Managers for my continued assistance with hard to place patients needing Long Term Care Services

References

References available upon request.

Contact this candidate