Customer Service Web Developer

Tiffani Faison

Objective

I am a qualified and professional web developer with five years of experience in database administration and website design. Strong creative and analytical skills. Team player with an eye for detail. To obtain a position as a team-player in a people- oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals while working on my degree all while supporting my special needs daughter.

Work Experience

Unemployed-Searching

Raleigh, NC

July 2023 to Present

After being terminated from Walgreens Pharmacy, I have been searching for employment. I haven’t had the best luck because of lack of experience and the gaps in between employment.

Customer Service Associate

Walgreens Pharmacy-Raleigh, NC

September 2021 to July 2023

• Provided great customer service,

• Scan and process items and return merchandise,

• Process gift cards,

• Frequently used computer and other technology, necessary to perform job functions, including handheld equipment

• Cleaned countertops and shelves and stocked shelves with merchandise

• Assist the pharmacy when needed,

• Professionalism

• Multiple tasks and self-manage.

Cashier/Sales Associate

MACY’S Department Store-Raleigh, NC

November 2018 to January 2019

• Provide great customer service,

• Scan and process items and return merchandise, Process gift cards,

• Frequently used computer and other technology, necessary to perform job functions, including handheld equipment

• Processed debit/credit transactions

• Make new credit card quote

Customer Service Representative

Research Triangle Institute (RTI)-Raleigh, NC

January 2018 to November 2018

• Make outbound calls to customers experiencing domestic violence

• Organize information using proper rules and regulations;

• Provided appropriate customer care,

• Multitasked different challenging assignments to be completed in a timely fashion

• Conduct confidential surveys to sample members,

• Maintained confidentiality for victims

Stay at Home Mom

Raleigh, NC

July 2016 to 2018

After my daughter was born July 2016 I decided to stay home with her Customer Service Representative

Xerox – ACS-Raleigh, NC

November 2011 to June 2014

• Answer inbound calls for providers and members to provide information in response to inquiries,concerns, and questions about insurance coverage for their prescriptions

• Transferring calls to the appropriate department.

• Following-up on inquiries and complaints that have not been resolved. .

• Perform research on billing inquires and claims to provide payments and refunds.

• Ability to navigate through automated information systems to analyze the caller’s situation.

• Ability to perform in a fast paced, changing environment

• Other duties as assigned by the management team related to job functions Education

BACHELORS in HEALTHCARE CONCENTRATION IN BUSINESS

Strayer University - NORTH Carolina

May 2024 to Present

Skills

• Strong computer skills (i.e., Microsoft Office, Outlook, Adobe)

• Type 35 Wpm

• Accountability

• Strong Problem-solving

• Critical Thinking

• Professionalism w/calm demeanor

• Time Management and Organizational skills

• Excellent communication skills (written & verbal)

• Ability to work independently

• Microsoft Teams

• Database Administration

• Analysis Skills

• Databases

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