Customer Service Data Analysis

MERIC FARAG

Indianapolis, IN *****

847-***-**** ******@**.*** www.linkedin.com/in/mericfarag

PROFESSIONAL SUMMARY

Dynamic marketing and business student specializing in the integration of AI-driven solutions to optimize marketing strategies and elevate customer experiences. Proficient in leveraging AI insights for data analysis, personalized customer engagement, and targeted campaigns. Demonstrated success in using emerging technologies to solve complex business problems while driving innovation in dynamic environments.

SKILLS

● Marketing Tools: Google Analytics, HubSpot (Basic)

● Data Analysis & Visualization: Microsoft Excel (Advanced), Tableau

● Customer Relationship Management (CRM): Microsoft Access, Salesforce

● AI & Autonomous Systems: Understanding of AI alignment principles, Autonomous Agent Alignment

● Presentation & Communication: Microsoft PowerPoint, Word EXPERIENCE

Customer Service Representative

Joann Fabrics Arlington Heights

September 2020 - August 2021

● Improved customer satisfaction through personalized service and efficient issue resolution.

● Contributed to enhancing customer service protocols, resulting in better team performance.

● Trained and mentored new team members on company policies and service standards. Customer Service Associate

Golden Corral Arlington Heights

September 2018 - April 2020

● Managed customer interactions and ensured timely follow-up using CRM tools.

● Adapted quickly to policy changes while maintaining high service quality.

● Recognized for consistently delivering excellent customer service. EDUCATION

Bachelor of Science in Business: Marketing/Business Indiana University, Kelley School of Business, Indianapolis, IN GPA: 3.0

● Relevant Coursework: Digital Marketing, Consumer Behavior, AI in Marketing Strategies ACTIVITIES

IEEE Autonomous Agent Alignment Working Group, Member 2023 - Present

● Collaborating on AI alignment principles to ensure the ethical development of autonomous systems.

● Conducting research on AI behavior and its applications in marketing automation. Entrepreneurship Club, Member

2022 - 2023

● Participated in startup idea pitch competitions.

● Contributed to business plans for student-led ventures. Small Business Association, Member

2023

● Assisted startups in creating financial projections and business strategies.

● Contributed to workshops for small business owners on financial and marketing strategies.

CERTIFICATIONS

● Microsoft Office Specialist: Excel (2023)

● Introduction to Financial Accounting (Coursera, 2022)

● Google Analytics Certification (2023)

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