Case Manager Registered Nurse
Resume:
Nikki R. Robinson
Merrillville, IN 46410
Cell:(2 1 9) 716-0353
*************@*******.***
Professional Summary
QUALIFICATION SUMMARY Registered Nurse Clinical Case Manager/Utilization, with experience in Critical Care, Medical Surgical, Long-Term Care, Home Health, Nurse Liaison, and field case manager for workers comp. Able to remain calm and professional during times of critical need. Readily able to develop a rapport with patients, families, staff, and physicians. Strong analytical skills in assessing conditions and implementing appropriate interventions. Able to enhance patient satisfaction, save money, and time, and generate revenue while building positive relationships.
Licenses
Registered Nurse in the State of Indiana, License number 28154998A
Registered Nurse in the State of Illinois, License number 041.386779
Professional Experience
St. Mary’s Medical Center
House Nursing Supervisor
4/2024-Present
Hobart, IN 46342
Staffing: Overseeing the hospital units of nurses and ensuring staffing levels meet the hospital's needs. This includes evaluating staffing systems and reviewing staffing patterns.
Patient care: Ensuring patients receive safe, efficient, and therapeutic care. This includes allocating patients throughout the facility and monitoring the flow of patients in and out of the hospital.
Nursing staff: Guiding and advising nursing staff with clinical instructions, supervising, and supporting them, and managing staff injuries and sick calls.
Communication: Communicating with patients, nurses, other healthcare professionals, family members, and visitors. This also includes communicating updated information to departments and staff.
Leadership: Motivating staff, coordinating teamwork, and problem-solving.
Records: Keeping records of nurses' files, patients' cases, and procedures.
Policies: Managing nursing care and policies.
Sound Physicians/Methodist Hospitals
Clinical Performance Nurse
04/2022-04/2024
Methodist Hospitals SL/NL
Merrillville, IN 46410
Detailed focus on data analytics, measuring, and tracking performance outcomes
A collaborative influencer that gains credibility with the clinical provider team
Implement strategic plans to improve patient outcomes
Participating in daily workflows, advocating for patient goals in the plan of care
Ensuring communication throughout the care team
Partners with the chief hospitalist physician to engage and educate in quality and process improvement initiatives
Clinical Nurse Supervisor
Methodist Hospital Homecare
Merrillville, IN 46410
02/2019-11/2021
Assist with the orientation process of new employees
Conducts supervisory visits to field nursing staff
Completes open and closed chart reviews quarterly
Develop and implement performance improvement projects annually with the manager
Assist in the annual revision of policies and procedures
Emergency Room Clinical Nurse Case Manager
8/2014-02/2020
Methodist Hospital
Merrillville, IN
Utilized the Midas and InterQual computer software to assist with proper and safe discharge of hospital patients
Implemented the discharge plan on the first day the patient was admitted to the inpatient unit.
Offered resources in the community, set up outpatient services, and set up DME's
Collaborated with the Emergency Room physicians, PAs, and NPs on the appropriate admission status per InterQual recommendations.
Nurse Care Coordinator
12/2013-8/2014
Cigna Healthspring
Chicago, IL
Plan, implement, and evaluate appropriate healthcare services in conjunction with the MD’s treatment plan
Liaison between MD, member, Utilization, and medical director
Offered resources in the community, educated members and family on disease process medications, and community resources, and utilized CCMS software
Field Nurse Case Manager/Workers Comp
08/2011 - 02/2013
Coventry Health Care
Downers Grove, IL
Assesses and analyzes an injured employee's medical and vocational status
Interview patients in their homes, work sites, or physician’s office to provide ongoing case management services
Communicates in-person and telephonically with patients, medical providers, attorneys, employers, and insurance companies.
Clinical Instructor/Adjunct
Brown Mackie College
12/2010 - 08/2011
Merrillville, IN
Assessed the clinical skills of nursing students in a clinical setting
Assisted with the proper clinical technique and rationale Mentored and advised on clinical technique and progress
Nurse Liaison
Regency Hospital of Northwest Indiana
02/2010 - 09/2010
East Chicago, IN
Marketed to Physicians, Case Managers, and Social Services, regarding the LTAC Facility.
Educated patients and family members about the LTAC facility and assisted with getting
The patients are pre-certed for the LTAC facility.
Assisted with getting discharged orders from MDs, setting up transportation and
Ordered supplies that needed to be transferred with the patient to the LTAC unit.
St Mary's Hospital
Nurse Case Manager
11/2002 - 02/2010
Hobart, IN
Utilized the Midas and InterQual computer software to assist with the proper and safe discharge of hospital patients
Implemented the discharge plan on the first day the patient was admitted to the inpatient unit.
Offered resources in the community, set up outpatient services, and set up DMEs.
Worked in various nursing roles in different departments (2002-2007)
Education and Training
Master of Science Nursing/Administration University of Phoenix
12/2019 completed
Bachelor of Science in Nursing
Indiana Wesleyan University
4/2006 completed
Associate of Science in Nursing
South Suburban College
5/2002 completed
Licensed Practical Nurse
Ivy Tech Community College
12/1998 completed
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