Team Leader Project Management

SUMMARY

SKILLS

EXPERIENCE

BY BURAK YAZAROGLU

**************@*****.*** / C: 347-***-****

Boston, MA 02128

Proactive team leader with work history overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Issue and conflict resolution

Contract development and management

Staff development

Key accounts and territory management

Lead generation

Brand management

Project management

Operational improvement

Team building

Planning and coordination

Business operations

Communications

Team management

Problem resolution

MS Office

Manager / Yazar LLC. - Boston, MA 01/2014 - Current Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.

Collaborated with visual merchandising team to develop strategies to drive profitability. Responded to advanced issues with professional and relationship-focused approach. Improved overall business process management by executing, measuring and monitoring new systems. Identified exceptions and deviations and recommended corrective actions to realign processes. Compiled feedback from business teams and validated recommendations to assess changes to business processes.

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Kept apprised of emerging trends and provided informative customer service to assist in product selection. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Offered product and service consultations and employed upselling techniques. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.

Observed road rules, weather and road conditions and other factors to maintain safe driving record. Remained calm and pleasant with customers at all times, even during tense situations. Cleaned and checked over vehicle after completion of all daily deliveries. Obtained receipts or signatures for delivered goods, collecting payment for services when required. Obtained signatures needed to complete and process all paperwork efficiently. Contacted customers prior to delivery to coordinate delivery times. EDUCATION AND TRAINING

Management / CAMME TRANSPORTATION - NORTH AND, MA 01/2013 - 06/2015 Worked alongside senior team members to learn all related job tasks and roles. Assisted with administrative tasks to better understand industry processes. Tracked, recorded and reported customer satisfaction data for each shift. Responded to advanced issues with professional and relationship-focused approach. Resolved customer issues efficiently to build loyalty. Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.

Responded to patient alarms and needs-assessment requests to identify course of treatment. Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.

Followed all principles of asepsis and infection control. Carefully prepared, reviewed and submitted patient statements. Identified operational improvements to drive efficiency and quality of care. Completed clinical documentation in accordance with agency guidelines. National Avaition Academy - Bedford, MA 06/2014

Associate of Arts: Aircraft Technology

Priception Prime Flight School - Beverly, MA

Associate of Science: Pilot

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