Customer Service Representative
Resume:
CRYSTAL
WEBER
**************@*****.***
Canyon Lake, TX 78133
CONTACT
SKILLS
• Computer skills
• Multi-line phone systems
• Pest Control
• Communication skills
• Debits & credits
• Bookkeeping
• Performance skills
• Performance management
• Cold Calling
• Sales
• Customer service
• Organizational skills
• Time management
• Cash register
• Account updating
• Appointment Scheduling
• Assertiveness
• Inbound Call Management
Driven Customer Service Representative with a proven track record at White Knight Pest Control, adept in inbound call management and enhancing customer satisfaction. Excelled in utilizing computer skills and effective communication to surpass performance goals. Demonstrated exceptional organizational and time management abilities, contributing to a significant improvement in service efficiency. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
PROFESSIONAL SUMMARY
Customer Service Representative
White Knight Pest Control, Buda
Front Desk Agent
Hill Country Resort, canyon lake, Texas
EXPERIENCE
August 2022 - May 2024
As a call representative, handle incoming calls with an active knowledge of products, equipment, and appointment scheduling
•
Possess computer proficiency and communicate effectively with customers while performing the duties of a customer care representative.
•
June 2013 - August 2015
Handled incoming calls promptly and professionally, providing information or
• transferring calls as necessary.
• Handled cash, credit and debit card transactions accurately. Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
•
• Interacted kindly with guests, offering assistance and support. Resolved guest issues with creative solutions, escalating major concerns to management.
•
Used computer and database systems to verify information, process purchases and make notes.
•
EDUCATION
High school diploma
Blanco High School
References available upon request
REFERENCES
Contact this candidate