Data Entry Customer Service
Resume:
RaShawnda Graves
Fort Worth, TX *****
************@*****.***
Seeking a diversified and challenging career with a progressive organization to utilize my skills and expand my knowledge for professional advancement.
Education
Office Administration Certificate
Job Corps - Kansas City, MO
Skills
• Customer Relations
• Customer Service
• Verbal & Written Communication
• Detail Oriented
• Billing
• Underwriting
• Cash Flow Management
• Financial Reporting
• Numerical Aptitude
• Computer Networking
• Software Troubleshooting
• Microsoft 365
• Types 45wpm
• 10 Key Stroke
• Data Entry
Work Experience:
Remote Customer Advocate United Care Health Group (Dallas, TX)
September 2023- Present
Handle inbound and outbound calls, and secure messaging to assist members and/or providers with medical and pharmacy benefits, eligibility, claim resolution, prior authorization, and promote health care literacy.
Remote Data Entry Specialist - RemX The Workforce Experts (Irving, TX)
October 2021 - March 2023
Processed incoming faxes from HCP/patients for new & re-enrollment of specialty prescriptions. Retrieved & transferred to appropriate parties, ensured collected data was accurate and documented to be approved.
Shipping and Receiving Clerk - Posty Cards (Kansas City, MO)
March 2019 - September 2021
Ensured work areas were equipped with essential equipment, reviewed & packaged orders to be scanned, generated shipping labels for orders, and ensured all incoming shipments were routed to appropriate parties.
Order Clerk - Posty Cards (Kansas City, MO)
August 2018 - February 2019
Assembled client orders and ensured appropriate products were shipped off in a timely manner.
Remote Customer Service Representative - Sitel Group (Kansas City, MO)
June 2016 - July 2017
Worked alongside of various campaigns assisting customers with various products, appointment setting, and tax products troubleshooting.
Telephone Interviewer - Quest Diagnostics (Lee Summit, MO)
February 2015 - January 2016
Conducted telephone interviews with applicants, validated received data, ensured all data was transferred to underwriting in a timely manner. Completed 14+ acquired cases daily to meet goals quarterly.
Lending Specialist - eFinance (Lenexa, KS)
July 2013 - January 2014
Assisted customers with obtaining loans, performed underwriting services, and set specified loan amounts.
Shipping and Receiving Clerk - H&H Color Lab (Raytown, MO)
September 2011 - December 2012
Assorted & packaged orders for customers, ensured packages were shipped to appropriate destinations, and labeled & scanned packages for UPS and FedEx shipments.
Customer Service Representative - CVS (Lee Summit, MO)
April 2007 - May 2010
Assisted plan participants with prescription plan design and billing inquiries. Resolved complaints and grievances regarding products & services.
Account Representative - AT&T (Lee Summit, MO)
May 2002 - July 2004
Assisted customers with new product selections, billing inquiries, and setting up local phone services. Upsold additional products & services to meet customer needs.
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