Customer Service Team Leader
Resume:
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Skills
Work History
Robert Smith
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Address
Brooklyn, MD 21225
Phone
*******@*****.***
Report writing
Dispatch
Safety and security
Punctuality
Keen observer
Physical stamina
De-escalation techniques
Surveillance
Firearms expertise
Security camera monitoring
Emergency Response
Assistant Manager
Greens Junk Removal, Baltimore, MD
Monitored cash intake and deposit records,
increasing accuracy, and reducing
discrepancies.
Developed loyal and highly satisfied customer
base through proactive management of team
customer service strategies.
Completed regular inventory counts to verify
stock levels, address discrepancies, and forecast
future needs.
Mentored team members to enhance
professional development and accountability in
workplace.
Mentored team members to enhance
professional development and accountability in
workplace
Supervised day-to-day operations to meet
performance, quality and service expectations
Monitored sales trends to adjust pricing strategies accordingly for optimal profitability
2015-02 -
Current
Armed Security Officer
SBA Security, Brooklyn, MD
Reduced vandalism and criminal activity by
keeping close eye on premises through personal
checks and CCTV monitoring.
Completed full building and grounds patrols
every 2 hours to spot and investigate concerns.
Responded quickly to incidents and assessed
active situations for security concerns.
2019-07 -
2022-04
Education
Detailed theft, access violations, and other
incidents with reports to boost success of future
criminal or civil remediation.
High School Diploma
Old Mill High School - Millersville, MD
1994-06 -
1994-06
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