Customer Service Representative

RT

RENISHIA THOMAS

***************@*****.*** 972-***-**** Dallas, US 75216

Personable and dedicated Customer Service Representative with extensive experience in the medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. RoseCarlton Ventures LLC Dallas

Owner

05/2021 - Current

Developed business and marketing plans and prepared monthly financial reports

Assessed business operations to implement realistic annual budget Devised and implemented standard operating procedures, training programs and office management systems

Planned, coordinated and managed [Type] projects.

Kaiser Permanente Dallas

Customer Service Associate

02/2022 - 08/2023

Answer inbound calls from customers

Order fulfillment

Sales

Problem solving.

Transamerica Plano

Customer Service Associate

01/2021 - 12/2021

Answer inbound calls from customers

De-escalated problematic customer concerns, maintaining calm, friendly demeanor

Sales

Account Maintenance.

Geodis Logistics Dallas, Texas

Customer Service Specialist

08/2017 - 03/2021

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion Recommended improvements to products and services to mitigate complaints

De-escalated problematic customer concerns, maintaining calm, friendly demeanor

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions Strengthened traceability by developing organization systems for client contracts, records, reports and agendas

Documented conversations with customers to track requests, problems and solutions

Upheld strict quality control policies and procedures during customer interactions.

Quality Sleep Shop Dallas

Polysomnographic Technologist

01/2010 - 02/2017

Set up and prepared equipment for patient testing procedures Performed polysomnographic procedures to obtain diagnoses Summary

Experience

Maintained clean, sanitary and organized sleep lab Educated patients on procedures, test results, sleep disorders and available resources

Completed continuing education in adherence with Board of Registered Polysomnography Technologist requirements

Calibrated, repaired and maintained test equipment and devices. Post University Waterbury, CT

Bachelor of Science in Business Administration And Management Expected in 01/2027

Eastfield College Mesquite, TX

Associate's in Business in Business Administration 05/2021

Professional Development Courses:

3.5 GPA

Workshops and Seminars Attended:

Call Centers

Process optimization

Project management

Schedule mastery

Data evaluation

Business development understanding

Fleet dispatching

Inbound and Outbound Calling

Courteous demeanor

Office equipment proficiency

Quality control

Order Fulfillment

Calibration

Financial Report Writing

Project Coordination

Laboratory Experience

Office Management

Quality Assurance

Computer Networking

Logistics

Management

Budgeting

Pricing

Negotiation

Research

Equipment Repair

Account Management

Strategic Planning

Troubleshooting

CPSGT

Education and Training

Skills

Certifications

Contact this candidate