Customer Service Data Analyst
Resume:
Samantha
McNeal
PORT CHARLOTTE, FL *****
W: **********@*****.***
Skills
• Sales development
• Budget control
• Industry trend tracking
• Business planning
• Accounting management
Experience
Samantha's Home Cleaning and More PORT CHARLOTTE, FL July 2021 - Current
Business Owner
Checked business accounting records regularly to identify and resolve problems.
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Outlined new business goals, objectives, and action plan to fuel improvement.
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• Oversaw day-to-day activities to facilitate business operations. Built great rapport with vendors, resulting in growing partnerships and generating business.
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Family Health Centers Port Charlotte, FL
February 2018 - September 2020
Medical Receptionist
Helped patients by telephone and in-person to resolve various billing and scheduling issues.
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Gathered information from patients, processed registration paperwork and collected payments.
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Printed patient forms and reviewed charts to prepare for upcoming appointments.
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• Classified patient information correctly for billing and medical staff. Relayed messages and transferred records between staff and offices to facilitate effective patient care.
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• Collected and distributed mail and packages for office-wide staff.
• Scheduled appointments, lab tests and procedures for patients. Answered basic questions and provided information to patients and family members.
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Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.
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• Maintained neat lobby areas and greeted each person promptly.
• Offered additional support and assistance to patients with limitations.
• Reconciled co-payment charges and maintained accurate records. McDonald's Port Charlotte, FL
January 2004 - February 2018
Assistant Manager
• Supported senior managers with day-to-day operational requirements.
• Delegated tasks to appropriate staff members for optimum productivity.
• Coordinated employee schedules to provide adequate staff coverage. Maintained operational performance with skillful execution of opening and closing procedures.
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• Boosted sales by establishing exclusive brand partnerships.
• Supported company policy development and procedural modification. Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
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Upheld brand image by maintaining branch cleanliness, approachability and service.
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• Provided performance and motivational feedback to employees.
• Supported recruiting, training and professional development efforts.
• Gathered revenue data for budget development and financial forecasting. Collaborated with upper management to develop and implement business improvements.
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Education
May 2000
Diploma
Charlotte High School, Punta Gorda, Fl
Professional Summary
Adaptable Business Owner with background elevating performance and profitability. Well-rounded ace at building relationships, managing finances, driving sales and motivating teams. Proactive and forward-thinking with keen eye for identifying issues and devising improvements.
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