Customer Service Field
Resume:
Edwin Robinson
Griffin,Ga *****
Work Experience
Senior Field Service Tech
IPG
• Maintained repaired air pillow, paper, tape heads and case sealers to ensure optimal functionality and longevity. • Installed state-of-the-art equipment following manufacturer guidelines and safety protocols. • Provided exceptional customer service by addressing inquiries and concerns in a timely and professional manner. • Detailed reports outlining site analysis, outcomes, and recommendations for overhead installation for customer.
Cabling • Delivered technical training sessions to customers on new equipment and demos. • Demonstrated strong troubleshooting skills to quickly identify and resolve equipment issues. • Maintain Southeast U.S territory 70% travel • Check email for service calls. Contact customer to troubleshoot over phone and close call. • Turn in monthly mileage and expense reports weekly. • Use Dynamics for service reports and inventory • Excel, powerpoint, office.
Hardware Support: TECH SUPPORT SPECIALIST 3/2014-1/2018 Ricoh, Tucker,Georgia
Provide incoming phone support. For customers,technicians and sales. In a timely mannner. Utilize various settings on equipment lab copiers to help customers or techs troubleshoot and repair machines. Using schematics diagrams,point to point,multimeter troubleshooting,sensors,motors,boards,and various technical resources informing technicians how to repair machines.
Remote into customer computers. Resolve network issues. Install printer drivers,set up scan folders, scan to email,ip fax,land fax,inform customer of network issues.
Troubleshoot multifunction products,printers,faxes. Complete calls in a timely manner,and document information given to tech or customer.
Walk through process call to resolve phone fix or dispatch tech. Utilize various OS,incl.windows 7 -10,mac,oracle,salesforce,IBM Lotus Notes,excel,word,BAAN,and Service Now. Multitask,work from home once a month. Collaboration with peers.
Field Service Engineer
3/2004 -3/2014 Adams Remco, Jacksonville, Florida
Certified to Repair and maintain multifunctional products and Savin Copiers up to 135cpm, Printers including HP,Lexmark and Faxes Inhouse and field Set Ups In Jacksonville and surrounding counties;preventive maintenance,cost effective repairs. Provide quality customer service and firmware upgrades,maintain inventory,management and customer satisfaction.,clean and test as specified in service manual. Territory includes maintenance of 171 machines. And self pace on going training of new product lines.
Troubleshoot mechanical,hardware,software,networks print,fax,scan issues resolve issues in a timely manner. Maintain inventory. Use soldering iron to replace or repair components. Update product firmware when available self pace training on new products.
Part Time: Sales Associate
11/2004 – 6/2007 RADIO SHACK, Jacksonville, Florida
Sale various products throughout store meet customers find out what they are looking for, offer advice present products,offer accessories close sale. Provide and offer service plans,radio shack credit cards,cell phones,cable,sattelite and phone service. Computer knowledge, point of sale keys and product lookup, cash,credit or check transactions,keeping up with latest promotions and sales. Setting up new products and demonstrating. Assure customers will always want to return for future sales.
Field Service Technician
8/2002 – 3/2004 American Business Systems, Jacksonville, Florida
Maintain inhouse and field service repair on Toshiba copiers and fax machines,provide quality customer service problem solving, preventive maintenance, and deliver and set up machines according to proper procedure.
Field Service Technician
12/2001 -8/2002 AWI, Jacksonville,Florida
Service Route Delivery of Lotto Supplies to various stores on a weekly basis in Jacksonville and surrounding counties.
Perform preventive maintenance on machines as needed. Repair Lotto Machines on an on call basis,
Clean and test all functions. Keep track of inventory, maintain accurate paper work.
Field Service Tech
10/1999 – 10/2001 CopyFax, Jacksonville, Fla
Field service customer relations maintaining, troubleshooting and repair various analog and digital copiers,providing prompt and quality service: In specified dispatched locations in surrounding counties. Main assigned location was at Shands Hospital performing preventive maintenance of over 100 machines throughout hospital and checked all meters for accounting. And delivered supplies to save on shipping cost. Was laid off after 9/11 Was offered job back but declined.
Inhouse/Field Technician
10/1994 – 10/1999 First Coast Business Machines, Jacksonville, Fla 32208
Work on various office equipment inshop and field service. Maintain PM service and repair copiers,faxes,printers including Canon,Konica Minolta,and typewriters. Provide good customer relations and quality service. Deliver,pickup and upgrade various copiers,in Jacksonville,Fl and surrounding counties.
Education
Some College Coursework Completed
6/2002 Advanced Computer Training, Jacksonville, Florida
Certificates of Completion
Fundamentals of computer repair Computer Hardware,Software and Assembly.Fundamentals of Troubleshooting and Repair.Completed A+ Course Completed Network +
7/1989 Tampa College, Clearwater, Florida
Certification
Basic software and extensive troubleshooting of hardware,and crt and printer repair utilized Norton Utilities and preventive maintenance.
7/1988 Tampa Technical Institute, Tampa, Florida
Received hands on training and certificates in Basic, Semiconductors,Analog,and Digital Electronics,read schematics and circuit board repair,using multimeter,and oscillascope.
Certifications
Obtained A+ Certification June 28,2016
Skills
Field Technician Expert
Install Hardware and software
Electro-mechanical repair
Additional Info
Was awarded Hardware Support Team Top performer August 2015
Upgrade of personal computer repair if needed would like to have a career in a needed field of Technology,able to do networking troubleshooting. Certified on Ricoh,Savin Digital,Sharp and Minolta copiers. HP printers
Dependable hard worker,get tasks completed in a timely manner. Microsoft Office and Excel use.
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