Customer Service Technical Support

David Greener C: 435-***-**** E:davidjasongreener.gmail

Qualifications

Dedicated professional with extensive hands-on. Extensive experience with working with computers hardware\software. Detail oriented and committed to delivering superior quality customer service work. Five years experience in computer customer service. Working with Microsoft XP,Vista, Windows 7,8, Microsoft Exchange, Microsoft Explorer, Microsoft Outlook, Office 2010 and Microsoft Excel. Configuring and upgrading desktops, notebooks and servers. Installed and configured operating systems and job related software. Have been called to fix issues others cannot. Resolve issues with first priority resolution, whether that be working alone or with a team. Outstanding Customer Service Skills. Networking with VPN and setting up routers and switches.

Experience

April 2017-2020

Utah Humane Society of Utah

Helpdesk Systems admin Security on call 24/7

Installed new phone system, computers and wifi

Managed 4 servers and xray machine

Aug 2013- 2016

Netwize

Helpdesk Analyst for Creditcorp Solutions for Salt Lake and San Diego offices.

Working with Citrix servers to ensure even workflow for over 200 users.

Managed users using Active Directory software

Monitored Security with surveillance cameras and Biometric scanners

Set up new user emails computers and VPN access.

Aug 2011- June 2013

Dealertrack Dms Installer/Trainer

Provide Superior Customer Service/Technical support for end users.

Resolve issues with first priority resolution, whether that be working alone or with a team.

Working with Microsoft XP,Vista, Windows 7, Microsoft Exchange, Microsoft Explorer, Microsoft Outlook, Office 2010 and Microsoft Excel.

Outstanding Customer Service Skills. Networking with VPN and setting up routers and switches.

Training Owners, managers and employees accounting, hardware, parts, payroll,F&I and business office software and DMS applactions.

Feb 2011- Aug 2011

Consult net. Contracted for DealerTrack

Project Manager Networking/Training

Cut the project down from 18 months to 4.

Over VPN project for all customer accounts.

Working with remote desk top protocol to change the VPN tunnels

Made new data base for DealerTrack with Excel.

April 2009 - Feb 2011

Barrister Global Networking Computer Services

Installing HP computer and network systems.

Diagnosed and repaired problems with HP and Lexmark Printers

Replace hard drives and motherboards.

Configuring and upgrading desktops, notebooks and servers. Installed and configured operating systems and job related software

July 2008 - April 2009

Skilled Laborer

Price City

Maintained all City parks and both City cemeteries.

OSHA training course passed. Helped with funeral service.

Backhoe trained.

Helped with all city events.

Sept 2007 - July 2008

Service Technician, Installer

Tropical Heating & Cooling

Installed new heating and cooling units for custom Park City homes.

Diagnosed and repaired problems with heating and cooling units.

Replaced and repaired fireplaces.Sheet metal work, duct runs, transitions for new A\C coils.

May 2005 – March 2007

Server Technician

Linux Networx Supercomputing

Developer of high performance computing.

Assembled, integrated, tuned, taught and lead others in assembling high-performance linux clusters.

Assembeled and configured Linux name brand servers and others including Dell and HP.

Flashed bios to server needs.

Prepared systems to ship preconfigured and labeled, ready to plug in and use.

Kept company information confidential.

Worked in a cold room in house and on site fixing any issues reported.

April 2002 – May 2005

eMachines and Gateway Technical Support Representative

Alorica

Computer support.

Troubleshooting computer issues, hardware and software for customers.

Preformed customer service, sales and presales.

Phone, Email, Live chat and in person support.

Called back customers regarding non return of parts.

Tested and reimaged hard drives and motherboards.

Informed employees when to take break according to call volume.

Education

2000 - 2003 Hillcrest High School Midvale, Utah

Graduated Computers and Technology

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