Hotel Management Front Office
Resume:
Senior Steward
• Assisted restaurant staff in opening and closing activities through deep
cleaning, cash counting and table setting.
• Carried out general administration, including answering phones, responding to emails and taking reservations.
• Ensured company procedures were carefully followed by providing extensive coaching to new personnel.
• Maintained excellent customer satisfaction by promptly tending to guest needs and requests.
Profile
I am a dedicated and hard-working person. I have great knowledge about Hospitality Management, Travel and Tourism Management and Bartending with Training Experience from Luxury Hotels in Mumbai. I would like to progress my career in the Hospitality Industry by developing professional skills and the knowledge and experience it will take to be successful. Professional
Experience
• Carrying duties related to food and beverage service and front office duties assigned by the manager.
• Review order dockets ensuring accurate and timely preparations for order requirements accordingly and perform shift closing and tally cash and credit card settlements.
• Conducting monthly inventory checks on all operating equipment and supplies.
• Actively coaching and developing junior staff.
SOCIAL Thane, India 02/2022 - 02/2023
Captain
***************@*****.***
Mumbai, India
BRITISH BREWING COMPANY Thane, India 01/2018 - 12/2020 Skills
Hospitality
Bartending
Hardworking
Patient
Good Listener
Interpersonal skills
Language
English
Hindi
Marathi
Tulu
Puntual
Flexible/Adaptable
Teamwork
Organisation skills
Time-Management skills
Communication Skills
ASHWIN SHETTY
CAPTAIN
Education
The course helped me understand the concepts
of hotel management functions, organization,
planning and operations of the hotel industry.
The course helped me prepare for management
roles in the dynamic and global hospitality
industry.The programme helped me acquire
Industry knowledge and develop skills to help
plan and manage resources and enhance
consumer experiences.
The course comprised history, fundaments,
business statistics, aviation management and
business regulatory framework of tourism
2014
B.S.c - Catering and
Hotel Management
ALAGAPPA UNIVERSITY
Tamil Nadu, India
Greeted customers, escorting them to seats, taking food and drink orders, and serving food and beverages
Answered questions regarding the hotel services, explaining menu items and specials, and offering personal attentive treatment. Co-coordinated with team workers to plan events.
Worked effectively as a team to deliver exceptional customer care across all banquet dining experiences.
Used exceptional communication and relationship-building skills to develop positive rapport with diners, enhancing customer enjoyment. Dealt with customer requests promptly and courteously ensuring efficient. Industrial
Training
2013
Diploma - Travel and
Tourism Management
KUONI ACADEMY
Mumbai, India
2012
BA - International
Hospitality Management
INSTITUTE FOR TECHNOLOGY
AND MANAGEMENT
Mumbai, India
GRAND HYATT Mumbai, India 04/2012 - 05/2012
INTERCONTINENTAL THE LALIT Mumbai, India 05/2010 - 08/2010 ITC MARATHA Mumbai, India 12/2009 - 01/2010
Additional
Information
Worked at J.W MARRIOTT, MUMBAI as a Guest Service Associate- Food & Beverages for three months and Assisted the Restaurant Manager to plan & execute the operations of the F&B Service Department to ensure that the company and statutory hygiene standards are maintained in all areas.
Certificates BACARDI 08/2010
Bacardi Bartending Masterclass
PERSONALITY ENHANCEMENT PROGRAM 10/2009
Mind power and personality Enhancement workshop
INDO-AMERICAN SOCIETY 06/2009
Personality Development
NES RATNAM COLLEGE 10/2007
MS-CIT
Contact this candidate