Technical Support Customer
Resume:
EDUCATION
SUDHAKAR
Sr. Customer Support Associate
CONTACT
*************@*****.***
No:74 West
Namasivayapuram,
choolaimedu,
chennai - 600094
TECHNICAL
COMPETENACY
STRENGHTS
Service Now
Active Directory
Adobe Photoshop
Patience
Creative and Positvie Attitude
St.Thomas College of Arts &
Science
Bachelor of Computer
Applications
2015 - 2018
Madras Christian College of
Higher Secondary School
HSC 2014 - 2015
SSLC 2012 - 2013
Tamil
English
LANGUAGES
WORK EXPERIENCE
PERSONAL INFORMATION
HONORS & AWARDS
OBJECTIVE
To work in a well-established and an energetic organization to prove my skills and where it’s challenging environment provides me with an opportunity to improve my talents and to contribute my knowledge for the sustained growth of organization and my career.
Place : Chennai
Sudhakar
DOB : 28.11.1997
Signature :
R R Donnelley - May 2021 - Present
Production Support
Technical Support
Two years of experience in the production support. The major part of the role is client communication and queue management. Interface with customer support representatives frequently and maintain an excellent relationship with them.
Clarifying the queries that were raised by the production team. Oversee and coordinate the day-to-day shift activities Responsible and timely completion of all projects. Delegate and manage production capacity on the shift. Constant interaction with CM/AOAM on any issues in the shift. One year of experience in the technical support.
Provided first-level technical support for global IT infrastructure supporting employees throughout Asia/USA.
Performed network administration functions, set up network user accounts and permissions, reset passwords, and administered group policies via Active Directory. Conduct troubleshooting to resolve IT-related and application issues for financial domain users.
·Created support service tickets and used web-based ticketing systems to track and deliver support service.
Bagged 2022 Annual Award & Q4 2023 Award
Won multiple R&R awards for doing best in customer support. Received many appreciation mails from the clients & customers for the Projects meeting the deadline with 100% accuracy.
Contact this candidate