Customer Service Data Analysis
Resume:
Mirza Baig
***** ******* **** **, *******, TX, USA, 77083
**************@*****.***
Supervisor with 26 years of extensive expertise in managing high-value partnerships and driving operational excellence. Skilled in strategic thinking, problem-solving, and data analysis, consistently achieving targets and fostering strong supplier relationships. Passionate about implementing innovative strategies to enhance productivity and deliver exceptional customer service. Employment history
Supervisor, Manual
skills, Mar 2005 - Nov
2019
Jeddah, KSA
Purchasing Assistant, Al-
Harithy company (Westin
hotel group), Dec 1999 -
Jan 2005
Jeddah, KSA
Sales & marketing
executive, Dow Jones
Inc. (International
Information Trading
Services), Aug 1993 - Jun
1999
Jeddah western region, KSA
• Responsible for the selling of Dow Jones (on-line database) along with Cyprus software installation, giving a demonstration and training to the clients for the period of 4 to 6 weeks and recommend to the client to purchase the share market.
• Responsible for all publication categories.
• Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
Handled partnerships with big names like Pepsi, General Mills, SC Johnson, Henkel, 3M, and Procter & Gamble through NOOSh.com, scoring contracts with competitive bids that valued quality and savings.
Led changes across departments, getting everyone on board with new strategies that boosted company growth and flexibility.
Managed data like a pro, organizing info and keeping databases up-to-date with accurate, accessible data.
Improved operations by tweaking metrics and policies to keep things running smooth and efficient.
Dug into reports to find ways to increase productivity and cut costs, keeping the team on track. Set high standards for quality, conducting checks, audits, and surveys that kept clients happy. Handled customer issues smoothly, building strong relationships and delivering great customer service.
Kept the team connected and productive through clear communication and effective meetings. Managed production machinery to hit and exceed daily targets consistently. Supervised daily operations, enhancing workflow efficiency and boosting team productivity by 20%.
Negotiated favorable contract terms to maximize savings and value for the company. Established reliable relationships with suppliers to ensure consistent and efficient procurement. Evaluated purchasing processes and recommended improvements to enhance efficiency and effectiveness.
Managed supplier performance closely to maintain high quality and on-time deliveries. Maintained precise records, achieving a 98% accuracy rate for seamless operations. Played a key role in strategic planning for sales promotions, pricing strategies, and optimal inventory levels.
Processed orders promptly and efficiently, meeting operational needs on time. Cultivated strong vendor relationships through clear communication and collaboration. Identified and onboarded new suppliers, resulting in significant cost savings of nearly $100,000 annually.
Procured hard-to-find items from trusted suppliers to meet unique operational demands. Successfully resolved conflicts and negotiated mutually beneficial agreements. Monitored market trends to anticipate supply needs, ensuring optimal inventory levels and preventing stockouts.
Employment history
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Pursued certification in [sales training from Dow Jones] to improve creative sales skills and the ability to influence decision-makers.
• Directed work of efficient administrative team maintaining accurate sales, inventory, and order documentation.
Education
Osmania University, Hyderabad, AP, India, Jul 1992 - Jul 1992 Bachelor of Science, Electronics
St. Dominic's high school, Hyderabad, AP, India, Jun 1987 - Jun 1987 High School Diploma
Courses
Inventory Management, Supplier Relationship, and Negotiation Training, Aug 1993 - May 1999 Dow Jones
Skills
Negotiation Supplier Relationship
Management
Inventory Management Adaptable
Data Analysis Communication skills Strategic thinking Problem solving Achieving targets
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