Support Specialist Peer

Location:

Washington

Posted:

September 23, 2024

Contact this candidate

Resume:

Amanda Orzio

Peer Support Specialist/ BHT

Lakewood, WA 98499

***********@*****.***

+1-253-***-****

Detail oriented professional with excellent communication, interpersonal, and creative thinking skills, looking for an opportunity within a company, to use my abilities and successfully become part of a team. Frequently praised by my peers as hard-working, I can be relied upon to go above and beyond expectations to ensure a positive environment for those around me. Authorized to work in the US for any employer

Work Experience

BHT

Royal Life Centers-Sumner, WA

March 2024 to June 2024

Certified Peer Support Specialist

Colorado River Behavioral Health System, LLC-Yuma, AZ April 2023 to October 2023

Different positions within the company include: day center peer support (helping clients with getting jobs, housing, or just listening to their various needs and finding ways to assist them), transportation and in- home peer support (taking numerous members to the 11 different recovery houses ran by the company, checking in on members to make sure they are living harmoniously with each other in the home, and following the rules and regulations, as well as facilitating "house" meetings to discuss ways to become independent in recovery.) Entering data into program and using different billing codes. Hostess/Cashier/Busser

Daybreakers 2-Yuma, AZ

February 2022 to September 2022

• Greeted/Seated Guests in a timely manner, following a rotation

• Informed guests of food and drink specials, fostering smooth handoff to service staff.

• While working closing shift, with solo server, "picked-up" tables, when needed, waiting upon them during entire visit.

• Delivered and refilled beverages and addressed requests for extra condiments and place settings.

• Worked as a team to ensure overall satisfaction of guests, and to maintain positive working relationships

• Processed cash, and credit cards and the end of guests visit.

• Cleared and re-set tables in a timely manner to ensure higher turn-over rate

• Exuded excellent customer service and created relationships with guests, building "regulars"

• Monitored cleanliness of dining rooms to maintain neat and welcoming establishment.

• Answered phone calls to take reservations and address guest questions and concerns

• Processed phone orders, keeping food hot and fresh until picked up.

• Counted cash drawers at beginning of shifts to verify correct amounts.

• Reconciled bank deposits at end of shift.

• Resolved and de-escalated issues to address customer concerns. Team Member

Turtle Bay Cafe- The Living Center Recovery-Yuma, AZ December 2021 to February 2022

• Job Tech Training Program

• Maintained cleanliness of entire establishment including dish pit, food prep area, dining room, and restrooms

• Prepared Food Trays

• Taking Orders

• Served Food/Drinks

• Maintained order and count accuracy to reduce food waste Assistant Apartment Manager

Olympic Property Management-Fife, WA

July 2014 to December 2014

• Negotiated and finalized lease terms and agreements.

• Directed collection of monthly rental fees and monitored past due accounts.

• Marketed vacancies through social media and calling prospective renters.

• Kept updated records of property vacancies and lease renewals to proactively fill open units.

• Managed and oversaw operations for multiple residential properties.

• Met with prospective tenants to show properties and explain terms of occupancy.

• Kept client information and payment data confidential.

• Evaluated tenant eligibility in alignment with income restrictions and government regulations.

• Cleaned and prepared units for re-rental

• Investigated and resolved tenant complaints, following management rules and regulations. Hostess/Busser/To-Go Specialist

Reb Robin Gourmet Burgers-Tacoma, WA

January 2004 to July 2004