El Paso Customer Service

Jorge L Ortega Jr.

**** ******* **., ** ****, TX 79924 – 915-***-**** – **************@*****.***

Objective Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Experience Floor Supervisor

TLC Associates, El Paso, TX

02/2021 – 09/2021

Supervised outbound sales calls for Spectrum, overseeing a team of up to 20 people at one time. Monitored their calls, their efficiency and performance and coached on any issues to bring their performance up as needed. Finalized end of day reports for leadership and managed the group standings at end of day.

Pro Plumbing Specialist

Lowe’s Home Improvement, El Paso, TX

04/2017 – 02/2021

Worked as the specialist for the plumbing department, offered advice and assisted customers with all questions regarding plumbing issues and provided the correct equipment needed to fix the issue. Operated various forklifts and power tools as needed.

Case Manager Aide

Comprehensive Health Services, Holloman AF Base, NM 01/2016-03/2016

Maintained case files for each refugee occupant in the shelter. Uploaded case information for each minor to a central database. Escorted the minors to and from their interviews with their case managers. Performed inventory of clothing and personal items provided for each occupant. Translated messages received from the refugee sponsors for their case managers. Organized travel arrangements and itineraries for the minors once they were processed and ready to leave the center. 2 Jorge L Ortega Jr.

Street Address, City, ST ZIP Code – Phone –

**************@*****.***

Direct TV Sales Representative

West Communications, El Paso, TX

08/2014 – 11/2015

Managed inbound and outbound calls for troubleshooting, customer service and sales to current DirectTV customers. Offered upgrades and packages to inbound calls while offering customer service with tact and efficiency. Pitched sales to outbound customer service calls. Security Assistant Manager

Sunland Park Racetrack and Casino, Sunland Park, NM 08/2004 – 06/2014

Worked with Security Officers to provide a suitable work environment for the security department, casino personnel, and customers. Escorted large sums of money throughout the casino. Responded to radio dispatch and emergency calls throughout the property. Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences. Detected suspicious activities and watched for criminal acts and rule infractions. Monitored and authorized entrance and departure of employees and visitors.

Education Associate of Occupational Studies Degree, City, ST Western Technical College, El Paso, TX

Major: Refrigeration and HVAC. Received a 4.0 GPA

Skills Excel, MS Word, UAC Portal, HVAC and Refrigeration, Security and Customer Service, Multi-line phone operation, Management and Supervisory skills, Inventory skills, Sales skills Certifications CPI Blue card, First Aid and CPR, Gas Heat Certification 709******** Carbon Monoxide and Combustion Analysis Certificate 70912706 R-410a Certificate 709**********, EPA Type 1 and 2 Certificate 709********* Forklift Counterbalance, Narrow Aisle Forklift, and Cherry Picker operator licensed

References Available upon request

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