Geek Squad Consultant Agent
Resume:
FERNANDO SANCHEZ
WEBSITES, PORTFOLIOS,
PROFILES
www.linkedin.com/in/fernando-
sanchez-817193276
•
SKILLS
• Software Installation
• Printer setup
• Hardware Repair
• System diagnostics
• Software Updates
• Problem-Solving
• Microsoft Windows and Office
• Desktop support
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Driven Consultation Agent with proven expertise in software installation and problem-solving, significantly enhancing customer experience at Geek Squad - Best Buy. Skilled in hardware repair and system diagnostics, adept at driving process improvements. Excelled in customer service, maintaining high accuracy in transactions and record-keeping, demonstrating a strong commitment to team success and customer satisfaction.
WORK HISTORY
December 2022 - Current
Consultation Agent Geek Squad - Best Buy, Lee's Summit, MO
• Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
• Attended team meetings regularly to discuss updates on products, services and policies changes.
• Evaluated and identified opportunities to drive process improvements, positively impacting customer
experience.
• Created detailed reports outlining the scope of work completed and recommendations for further
action.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related
to our products and services.
• Show the customers the benefit of working with us in future when coming in to Best Buy.
• Maintained accurate records of client interactions and transactions. December 2020 - December 2021
Cashier Home Depot, Independence, MO
Greeted customers entering store and responded promptly to customer needs.
•
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
•
EDUCATION
Expected in 2025
Associate of Applied Science Secure Systems Administration & Engineering
Metropolitan Community College, Kansas City, MO
CONTACT
Raytown MO 64133
*******************@*****.***
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