Customer Care Service
Resume:
KEVIN ANDERSON
**** * ***** ******, *****, NE ***38 402-***-**** *********@*****.***
Objective
Secure a challenging customer interacting position with growth opportunity adding value to a well-established organization.
Work History
Senior Specialist – Retail Customer Care, 2011 – Present
FNBO – Omaha, NE
Provided superior customer service in Retail, Online Banking, FNBO Direct and iPay.
Worked to meet key objectives to align with FNBO’s Operating Philosophy.
Provided first call resolution for customers and internal business partners, utilizing customer first principles.
Medicare Supplement Underwriter, 2010-2011
Mutual of Omaha – Omaha, NE
Reviewed client documentation to verify correct rate and determine readiness to issue Medicare supplement policies.
Requested, received and processed insurance documents from field agents.
Review system for accuracy and perform necessary reenters and reissues using FileNet.
Document Control Center Operations Service Representative I, 2007-2010
Pacific Life, Omaha, NE
Scanned and indexed inbound and outbound documents, annuity checks and all other non-check mail to contract numbers.
Verified, assembled and mailed contracts to annuitants.
Accessed, maintained and monitored records to facilitate inter-department use of insurance contracts.
Cashiering Specialist – Cashiering Department, 2000-2007
TD Ameritrade – Omaha, NE
Verified, coded, scanned and indexed the initial processing of checks and disbursements. Entered all cash transactions into Back Office System.
Maintained all logs pertaining to the Cashiering Department.
Strengths
Customer Care Communication Honest Responsible Ambitious Team Player Respectful Collaborative
Computer Skills
BOS/BOS Web FileNet/Web Workflow Outlook Word Excel PowerPoint Adobe Photoshop Medicare Supplement Underwriting Contract Verification AR Report/New Accounts Variable Annuities System Environment
Education
Bachelor of Science: Psychology, 1990
Northwest Missouri State University – Maryville, MO
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