Customer Service Rep

Diego Sandoval

**** ******* ***, ******* *****, California 90278

424-***-****

**********@*****.***

SKILLS AND QUALIFICATIONS

• Software: Microsoft Word, Excel, PowerPoint, Teams, MS Project.

• Personal skills: Leadership, management, communication skills, attention to detail, problem-solving, negotiation.

• Core values: Passionate, well-organized, proactive, responsible, ethical.

• Experience: Customer Service Rep, Retail Store Dependent, Administrative Assistant.

• Languages: English, Spanish.

• Availability: Full time.

EDUCATION

Bachelor’s in Marketing January 2017 – May 2022

Rafael Landivar University, Guatemala City, Guatemala WORK EXPERIENCE

Customer Service Rep. August 2022 – May 2024

ICS Call Center, Guatemala City, Guatemala

• Handled high volume of inbound and outbound customer calls, providing information and resolving issues efficiently.

• Processed customer orders, returns, and billing inquiries using CRM systems.

• Promoted and upsold products and services, consistently meeting sales targets.

• Trained new team members on call handling procedures and customer service best practices. Events and Concerts Setup July 2021 – July 2022

Promontajes S.A, Guatemala City, Guatemala

• Helped organize and set up several live music events and concerts.

• Worked with artists, sound crews, and vendors to keep everything running on time.

• Got hands-on experience with sound equipment, lighting, and managing crowds.. Store Dependent August 2020 – December May 2021

American Eagle, Guatemala City, Guatemala

• Processed transactions at the point of sale, handled returns, and managed cash registers while adhering to store policies and procedures.

• Maintained store visual merchandising standards by organizing product displays, restocking inventory, and ensuring a clean and appealing sales floor.

• Assisted customers with styling advice, product recommendations, and personalized shopping experiences to drive sales and enhance customer satisfaction.

VOLUNTEER WORK

Volunteer September 2019

Habitat for Humanity, Guatemala City, Guatemala

• Collaborated in the construction of 3+ houses for people in need.

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