Customer Service Quality Assurance
Resume:
Sule Umoja
Baltimore, MD *****
***********@*****.***
Highly organized, efficient and detailed oriented worker with strong functional and hands-on experience with water management / stormwater maintenance skills and customer service professional. Proven the ability to manage multiple projects ensuring high quality results on a consistent and efficient basis. Possesses excellent leadership and interpersonal skills that create a motivated and productive work environment.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
• Proficient in Microsoft Word
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Visual Inspector
Pharmaceutical international, Inc-Baltimore, MD
October 2023 to May 2024
• Ensures quality of manufactured goods. Inspect goods as they are finished. Examine materials from production line before packaging product. Ensure company is meeting required specifications in the manufacturing process.
• Quality Assurance professionals involvecompliance and regulation documentation, auditing, and process management. Typically, roles within QA are office-based. In contrast, Quality Control professionals deal with the physical product. Roles within QC are usually lab or manufacturing site
• based.
• QA in the pharmaceutical industry involvesimplementing systems and processes to ensure that products consistently meet or exceed established quality standards Inspector 1 / Water Maintenance Labor / Utility Worker Department of Public Works-Baltimore, MD
June 2016 to April 2023
1. engineer with compiling data in stormwater management facility for compliance with Baltimore City's Municipal Separate Storm Sewer System (MS4) permit.
• inspector during erosion and sediment control inspections, stormwater management facility inspections, and complaint investigation. Read blue prints and specifications. Measure products with rulers, calipers, gauges or micrometers. Increase knowledge on reading civil engineering plans and drawing to identify proper location of controls and facilities.
• Remove all products and materials that fail to meet specifications, discuss inspection results with those responsible for products and report inspection and test data to management.
• Water Distribution General Laborer
Performs manual labor and semi-skilled work on water systems, including installing and repairing pipe lines, valves, fire hydrants, and repair service leaks, flush and disinfect water lines, and perform other related work.
• Water/Sewer Laborer
Assists with repairs to the water and wastewater department, including water main breaks, service leaks, and collection system repairs perform housekeeping duties at facilities.
• Water Utility Maintenance Worker
Performs construction, maintenance, and repair duties in the water district, including hydrant maintenance, water main repair, and flow testing read meters, record customer billing, and install new services.
• Maintenance Worker, Water Department
Maintains water and sewer lines, reads and records water usage meters, and installs uninstalls meters install and repair fire hydrants, operate heavy equipment, and respond to customer questions and complaints.
YH2O: Baltimore City Career Mentoring Program / Class of 2016 Leader DPW Department of Public Works-Baltimore, MD
February 2016 to June 2016
• The Baltimore City Mayor’s Office of Employment Development and Department of Public Works has partnered with the Chesapeake Water Environment Association to design and operate theYH2O Career Mentoring Program. YH2O is for Baltimore City residents, ages 18-24, who have a high school diploma or GED, are unemployed or underemployed, and, are not currently enrolled in a job training program or post-secondary education.Baltimore City is proud of the dozens ofyoung men and women who have successfully completed YH2O since its inception in 2015.
• YH2O+ is a program which prepares young adults to be employed in full-time jobs within the water and solid waste industries at the completion of the program. The goals of YH20+ are to:
• Educate young adults about the water and solid waste industries and career opportunities.
• Develop a pipeline of future workers with the right skills to fill entry-level positions in the water and solid waste industries
Education
High School Diploma
Fredrick Douglas High School - Baltimore, MD
September 2007 to June 2010
Skills
• Microsoft Word
• Leadership
• Business Owner
• Intentional
• Blueprint Reading
• Reliable
• Ambitious
• Quality Inspection
• Manufacturing
• Systems engineering
• Water treatment
• Laboratory experience
• Construction inspection
• Mechanical knowledge
• Electrical experience
• Maintenance
• Project management
• HVAC
• Carpentry
• Construction painting
• Facilities maintenance
• Commercial construction
• Construction management
• Power tools
• Hand tools
• Construction
• Electrical systems
• Civil engineering
• MicroStation
• Programmable logic controllers
• Industrial maintenance
• English
• Pharmacy Technician Experience
• Troubleshooting
• Cleaning
• Environmental services
Certifications and Licenses
Driver's License
ACI Certification
PTCB Certification
HVAC Certification
EPA Universal Certification
OSHA 30
Engineer In Training
HACCP Certification
Certified Quality Auditor
Medical Technologist
Medical Laboratory Scientist Certification
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