Supply Chain Customer Service

MUQTHAR AHMED

**** ******* ******, *****, *** York 13502

315-***-**** ************.**@*****.***

https://www.linkedin.com/in/muqthar-ahmed-439b461a5

SUMMARY

Self-motivated customer service professional with 5+ years of experience in the construction materials industry. Eager to support the retailer to achieve their revenue goals through superior management of the supply chain. An outcome driven leader received 98.9% positive ratings from retailers’ builders and contractors.

EDUCATION

Utica University, Utica, NY

Master of Business Administration December 2025

B V Raju Institute of Technology (UGC Autonomous) April 2018

B. Tech (Electrical and Electronics Engineering)

PROJECTS

Designed and developed business plan focused on all aspects of the sales cycle for an agriculture product (tomatoes).

The project involved product development, inventory management, supply chain, and customer support.

EXPERIENCE

Jindal Southwest (JSW) Hyderabad, India Feb 2023 - Dec 2023

Senior Customer Relation Officer

Handled customer complaints, provided appropriate solutions, and followed up to resolve any issues for Indian conglomerate with $23 billion in annual sales.

Collaborated with retailers’ builders, and contractors to increase revenue by problem solving issues directly.

Successfully increased a dealer’s monthly sales from approximately $ 2000 to $ 5000 through building connections and achieving targets.

Developed leadership qualities, skills, and a positive attitude during the journey with JSW.

Amazon Hyderabad, India Aug 2018 - Dec 2022

Business Development Executive

Worked as a Business Development Executive, generating leads, negotiating, handling objections, and closing deals.

Managed teams efficiently, which resulted in superior performance for the unit.

Gained insights into business practices and life lessons, dealing with diverse people and mindsets.

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