Customer Service Data Entry
Resume:
TINA BIANCHI
** ********** ******, ****** *****, NJ 07712
***********@*****.***
SUMMARY
Dedicated judiciary employee many years of experience. Proficient in prioritizing and completing tasks in a timely manner in a fast-paced environment while maintaining the highest quality of customer service. A team player with outstanding listening, oral and written communications. Comfortable in interacting with all levels of the judiciary and public. Able to make decisions independently with excellent problem-solving skills.
APPLICABLE SKILLS
• Proficient in Microsoft, Excel, E-Courts, Promis/Gavel, and ACS systems.
• Accustomed to successfully performing under pressure and working independently while providing accurate reports and information to management.
• Excellent time management and organizational abilities coupled with exceptional decision making, communication and interpersonal skills.
EMPLOYMENT
SUPERIOR COURT OF NEW JERSEY, ESSEX COUNTY –NEWARK, NJ HONORABLE JENNIFER C. CRITCHLEY (JUDICIARY CLERK - 4 ) 8/22-PRESENT Prepare calendars and schedule court dates, responsible to attend all court proceedings. Assist in gathering case information, from clients and attorneys. Record case related actions. Monitor and operate sound recordings and Court Smart equipment in the courtroom for recording of court testimony. Keep detailed logs. File and process bail documents. Enter data into FACTS & Promis/Gavel such as scheduling of court dates, sending notices to litigants and attorneys, maintain and enter disposition and close cases. Train court clerks. Coordinate work between units. Assist in jury selection and record daily attendance. Prepare court orders with appropriate disposition for judge’s signature Prepare Bench warrants. Perform functions in the courtroom that may include speaking on the record, swearing in witnesses and administering oaths or taking verdicts from juries.
CENTRAL JUDICIAL PROCESSING COURT (JUDICIARY CLERK - 4) 2018 – 2022 Regularly interact with judges, prosecutors, public defenders, county jail staff, local law enforcement, the private bar, and the public. Conform judge's orders and decisions, manage incoming and outgoing calls, operate recording equipment. Complete after court data entry as required in the various systems used for the dockets before the court, provide court support functions including, but not limited to, scheduling and moderating court events remotely utilizing the various platforms such as Zoom and Teams, communicating with attorneys and defendants, issuing writs and orders to produce to have inmates appear in court in person or by video, researching defendants for case history, identifiers, scheduled events, and related cases. Process complex clerical work; maintain electronic spreadsheets; courteously assist court users and respond to customer inquiries, both in person and by phone; provide procedural information to court users; process copy requests and create and maintain electronic and paper files; demonstrate the ability to complete tasks both in person and in a remote environment. Perform training to newly hired staff. Criminal Division Motion Clerk – (Judiciary Clerk - 4) 2017 to 2018 Handle, review, and schedule pro-se motion, provide customer service, facilitate on behalf of litigants. File and schedule motion. Monitor and ensure compliance with guidelines and procedures, identify and correct issues. Assist Assistant Criminal Division Manager in special projects. Criminal Division (Judiciary Court Clerk 4 to Hon. Michael A. Petrolle) 2007 to 2017 Domestic Violence Unit Case Processing Team
Family Division: Juvenile, Domestic Violence & Dissolution Criminal Division Court Clerk to Presiding Judge Hon. Philip Freedman Civil Division Court Clerk to the Honorable Benjamin Cohen Responsible for the supervision of personnel, schedule appointments, accounts payable & receivable, process insurance claims. Attend and arrange office meetings. EDUCATION/CERTIFICATIONS
Court Clerk Federation Member 2003.
Essex County College 1998- 2000.
Anderson Management Seminars, Office Management certificate – 1998 Belleville High School Graduate.
REFERENCES
Furnished upon request.
Contact this candidate