Customer Service
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Quality Paula Control Technician Orosz / CSR (Glefke)
Motivated worker with extensive experience in quality control and customer service. Committed to maintaining professional and lasting relationships to increase profitability and drive business. Address
Algonac, United States 48001
Phone
****************@*****.***
Accounting, Quality
Control Technician
Prep.
Macomb Community College -
Warren, MI
Multi-line phone talent
Professional telephone
demeanor
Route dispatch
Complaint resolution
Customer Service Representative
M & M Garage Doors LLC, New Haven, Michigan
Managed over 40 calls per shift, signing up new
customers, retrieving customer data, and presenting relevant product information to schedule service calls. Dispatched service appointments for team of 15 service techs.
Generated new garage door opener sales via phone
meeting projected goal of 5-10 /week.
Investigated and resolved customer inquiries and
complaints with sense of urgency.
Maintained average call quality score of 90%.
Updated account information for new and existing
customer records.
Adapted and kept up to date with knowledge of products, costs and services.
Prepared sales invoices, processed payments and
followed up on outstanding statements.
2021-08 -
2022-10
Quality Control Inspection Coordinator
PTI Engineered Plastics, Macomb, MI
Collected, maintained and provided SPC data and
documentation per customer and print requirements. Worked with medical, military, and private customers. Inspected finished goods to verify conformance with customer specifications and company quality standards. Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
Assisted with quality control and annual inventory audits. Tracked quality issues with external customers, suppliers and internal plant operations.
Created, updated, and maintained inspection instructions 2012-02 -
2019-06
Quality Control Supervisor
Hicks Plastics Co, Macomb, Michigan
Supervised and directed quality control personnel through effective mentoring, coaching and work delegation. Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
Maintained testing equipment in good working order. Created and controlled record of all equipment, tools, and fixtures and their calibration requirements. Performed calibrations on hand tools as required by NIST standards. Outsourced as necessary.
Worked directly with customers regarding any and all quality concerns and or rejections. Providing support as needed, replacing and or repairing product. Provided corrective actions as required.
2002-06 -
2011-07
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