Customer Service Representative

HD

HANNAH DIAZ

*************@*****.*** 724-***-**** Hermitage, PA 16148

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Customer service

Follow-up skills

Active Listening

Scheduling

Communications

Inbound and Outbound Calling

Call Center Operations

Microsoft Office expertise

Robert Half Pittsburgh, PA

Customer Service Representative

09/2022 - 04/2024

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Answered customer inquiries and provided accurate information regarding products and services.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

JPC Event Center Volant, PA

Seasonal Bartender

04/2022 - 09/2022

Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Ensured proper sanitation of bar area, glassware, utensils, and equipment. Assisted in setting up the bar for service shift.

Estes Express Lines West Middlesex, PA

Dispatch Clerk

09/2019 - 01/2021

Answer incoming calls from different Estes terminals, ensuring all drivers are meeting at correct destinations and arrival times. Dispatch drivers with correct paperwork and specific hazmat printed on trailers with paperwork to match.

Using the AS400 system on a daily basis.

God's Green Earth LLC West Middlesex,

PA

Solar Photovoltaic Installer

09/2018 - 09/2019

Installed Solar Photovoltaic systems depending on how much energy a specific client had purchased.

Wired electrical boxes.

Testing installations and set up of our systems.

Saint John XXIII Home Hermitage, PA

Front Desk Receptionist

10/2014 - 06/2019

Greet residents and family visiting.

Answer phone calls outside or within the facility. Organize payments received from residents or residents' families. Summary

Skills And Training

Experience

Auguste Escoffier School of Culinary Arts Boulder, CO Associate's Degree in Holistic Health And Nutrition Expected in 08/2025

New Castle School of Trades New Castle, Pennsylvania Associate's Degree in Industrial Maintenance with Wind & Solar Technology 08/2018

OSHA 10, 08/2018

HVAC Universal, 08/2018

Education

Certifications

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