Customer Service Los Angeles

****************@*****.*** +323-***-****

Denny Salazar

Senior Administrative Intern

Work Experience

Profile

An inspiring Administrative Intern with a track record of providing exceptional customer service and operational excellence that leads to attracting, engaging, and retaining a diversified and highly qualified workforce. Qualities include acknowledgment, a keen eye for detail, dependability, teamwork, and the ability to collect and evaluate data under tight deadlines.

Customer Service Clerk

Seven Eleven, Los Angeles, C.A

August 2020 to April 2022

Key responsibilities:

Addressed incoming inquiries and offered productive solutions, increasing customer satisfaction ratings.

collecting and analyzing information and data, coordinating and managing the preparation of memoranda, reports, or other documents for review. Handling general clerical duties, usually on behalf of a leader in the company. Maintained front check out area to keep the workflow running swiftly. Maintained detailed knowledge customer service initiatives to uphold high standards of service quality.

Handling customer complaints in a fast, friendly and knowledgeable manner Ensure an excellent customer experience by providing in-store support and assistance.

Counsel customers on purchases with recommendations based on customer inquiries.

Answer product questions and escort customers to locations of desired products. Handle checkout and transactions at the register.

Uphold strict confidentiality standards when handling sensitive employee information.

Support HR staff in maintaining accurate employee records and databases. Resolve billing issues and determine the source of the problem to ensure it does not occur in the future.

Record payments and collect revenue

Perform other duties as assigned

Los Angeles, C.A 90043

Los Angeles, C.A 90043/****************@*****.*** +323-***-**** Dispatcher

Five Star International Inc. Westchester, C.A

June 2016 to June 2021

Key responsibilities:

Reviewed routes, daily traffic and weather conditions to modify plans in order to fulfill daily demands and service obligations.

Utilized various software systems to facilitate movement, planning, and scheduling. informing field units about orders and traffic.

Coordinating schedule in the most effective manner Assist with recruitment and onboarding processes, including job postings, applicant tracking, applicant screening, and scheduling interviews. Maintaining payroll maintenance for employees

Investigated and resolved customer and vendor issues to retain business. Determined the caller's location and requirements in order to provide support that is accurate.

Monitored the dispatch board and routinely adjusted the order of calls according to the demands of the callers.

Supervised driver dispatching, route planning and vehicle tracking. Reported delays, accidents or other problems with traffic and transportation issues. Trained employees on triaging and dispatching procedures to adequately manage everyday calls.

Assist with the planning and execution of employee engagement initiatives Support HR staff in maintaining accurate employee records and databases. Multitasking and prioritizing

Issue and complaint resolution.

Team-Oriented

Computer proficiency

Multi-line phone systems

Policies and Procedures Adherence

Peer reviewer in any mark & traces evidence type

Customer Service Excellence

Willingness to assume additional duties.

Excellent leadership skills

Dedicated, Hardworking and Honest

Excellent verbal and written communication

Strong communication and interpersonal skills

Good organizational and time management skills

Ability to maintain integrity, confidentiality and professionalism when performing duties.

Relevant Skills

Associates of Science (Forensic Crime Scene Investigation) Institution: East Los Angeles College

August 2022 to June 2023

Cum Laude

Associates of Art (Liberal Arts & Science Behavioral & Social Science) Institution: West Los Angeles College

June 2020 to May 2022

Associates of Science for Transfer in Administration of Justice Institution: West Los Angeles College

June 2020 to May 2022

Cum Laude

Associates of Art (Liberal Arts & Science Arts & Humanities) Institution: West Los Angeles College

June 2020 to May 2022

Achievements

Certificate: Forensic Crime Scene Investigation

East Los Angeles College

June 2023

Certificate: Fingerprint Classification

East Los Angeles College

December 2022

Los Angeles, C.A 90043/****************@*****.*** +323-***-**** Bachelor of Science in Criminal Justice

Institution: California State University, Dominguez Hill January 2023 to Present

Cum Laude

Education History

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