Quality Control Customer Service
Resume:
### Wiafe Samuel Kwaku
[Your Address]
Dallas, TX
***********@*****.***
Professional Summary
Energetically contributing to DoorDash and other companies, I excelled in roles requiring exceptional organizational and customer service skills. Proven to enhance efficiency, I managed to deliver up to 4 orders per hour, significantly improving customer satisfaction. My expertise in materials handling and communication, alongside a strong track record in quality control, positions me as a valuable asset to any team.
Experience
**Driver**
DoorDash, Dallas-Fort Worth
September 2023 - Present
- Served customers promptly by efficiently collecting and delivering as many as 4 orders per hour.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Secured food to prevent loss and maintain freshness during transport.
- Fostered positive working relationships with customers by responding to questions and concerns.
**Warehouse Worker**
A and B Distribution, Accra
June 2022 - September 2023
- Maintained a clean work environment, and kept tools and equipment used for unloading and loading goods in their assigned places.
- Loaded and unloaded items in a warehouse with equipment.
- Received orders and unloaded packages from the truck and stored them properly in the warehouse.
- Held responsibility for quality control of products and goods stored in the warehouse and made sure that they were not damaged.
- Processed, packed, and shipped orders accurately.
- Maintained inventory of products, restocked as needed.
- Inspected products for damages, reported as needed.
- Maintained a clean and orderly warehouse environment.
- Received and appropriately sorted and stored incoming products.
- Prepared products for shipping.
- Followed all safety protocol and warehouse procedures.
**Material Handler**
LSG Sky Chefs, Dallas
February 2022 - September 2023
Unloads and unpacks incoming food and other supplies.
Issues food and supplies, weights and measures as indicated on order.
Keep the storeroom premises clean and dispose of rubbish
Performs routine clerical tasks
Assists in keeping a perpetual inventory of stock as it is received
Education
High School Certificate
Coronado High School
January 2017
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