Customer Service Entry-Level

GN Gilbert Ayao Nadjo

Chicago, IL ***** 312-***-**** ************@*****.***

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PROFESSIONAL

SUMMARY

Organized and motivated individual with a strong focus on time management and organizational skills. Eager to apply abilities across diverse settings. Currently seeking entry-level opportunities to enhance skills and make valuable contributions to company growth.

SKILLS • Punctuality

• Verbal and written communication

• Customer Service

• Adaptive Learning

• Ability to work in a team

• A strong work ethic

• Computer skills ( Microsoft office )

• Bilingual ( French & English)

WORK HISTORY FIRE WATCH GUARD 02/2024 to CURRENT

Malan Best Security San Francisco, California

• Responded quickly to emergency situations such as fires, Conducted security checks and patrols to ensure the safety of personnel and property.

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• Maintained daily logs of activities with detailed reports when necessary.

• Prepared written documentation related to incident reports. Operated radio communication systems for coordination with co-workers and supervisors.

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Conducted training sessions for new guards on company policies and procedures.

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• Inspected fire extinguishers and alarms periodically for proper functionality. HOUSEKEEPING AND LAUNDRY ATTENDANT 11/2023 to 01/2024 The Peninsula Chicago Chicago, Illinois

Assisted guests with their laundry needs by providing instructions and assistance in using the laundry machines.

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Ensured all guest rooms were clean, comfortable and stocked with necessary

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• Responded to guest requests for extra towels, blankets or other items.

• Checked inventory of cleaning supplies and ordered more when needed.

• Organized storage areas for efficient use

Delivered requested items such as additional pillows or blankets promptly to guests.

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Removed soiled linens and articles from rooms and delivered to laundry area.

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ASSISTANT CARGO SURVEYOR 04/2020 to 07/2023

AFRICA P& I TOGO Lomé, Togo

Interpreted legal documents such as cargo plan, manifest, B/L, LOI, storage plan, fumigation certificate

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Inspection pre-discharge of all kinds of goods, such as bagged rice, sugar, wires,

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• Containers inspection during damage or loading

• Vessel hold inspections

• Daily report during operations

Assistance to the the captain of the vessel with the port authority or others parties

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BOLT BILINGUAL CUSTOMER SERVICES 01/2019 to 09/2021 Majorel Togo Lomé, Togo

Reduced customer complaints by proactively identifying potential issues and implementing solutions.

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• Resolve tickets issues for customers ( Riders or Drivers) Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.

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Supported upper management in implementing new initiatives aligned with organizational goals.

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Collaborated with other departments for seamless coordination during escalated situations or special requests.

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EDUCATION OSHA Certification Online 07/2024

• OSHA 107, 108 & 113

Bachelors Logistics Management 06/2019

ESAG -NDE Catholic College, Lomé, Togo

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