Business Development Customer Service

JODY GUNDBERG

Albertville, Minnesota ***** 763-***-**** **********@*******.*** www.linkedin.com/in/jodygundberg SUMMARY

A strategic and forward-thinking senior sales manager, with an extensive background in key account management, sales and business development, compeƟƟve intelligence, sales and markeƟng strategy implementaƟon, and consultaƟve selling. Catapulted revenue through the development of mulƟple sales channels. EffecƟve in the moƟvaƟon and development of sales teams to achieve desired objecƟves and successfully close accounts. An exemplary record in business development through establishing advantageous relaƟonships with clientele, producing effecƟve sales and operaƟonal strategies, as well as performing research to increase market penetraƟon.

EXPERIENCE

WINDSTREAM, Minneapolis, Minnesota

Senior Account Development Director, 2022-2024

CulƟvated and fostered new and returning business relaƟonships, driving sales to Fortune 500 companies.

Supported clients in devising UC&C strategy best-suited to their environment (Lync, Jabber, CCA-SP, and Teams).

Propelled revenue to new levels through strategic idenƟficaƟon of new sales opportuniƟes for growth.

Delivered product trainings and demonstraƟons.

Facilitated strategic selling to promote future expansions within the Windstream product porƞolio.

Collaborated with the direct sales team into new accounts to drive revenue.

Accurately projected sales forecasts and managed sales funnels.

Maintained conƟnuous YOY growth in revenue due to strategic relaƟonship management abiliƟes. VERIZON WIRELESS, Minneapolis, Minnesota

NaƟonal Account Manager - Indirect, 2018-2021

Managed relaƟonships with 21 naƟonal retail stores.

Trained and developed sales teams to drive increased producƟvity and sales within retail stores.

Drove new revenue growth through incenƟvizing the sales team.

Followed up with net promoter scores to ensure customer saƟsfacƟon with the company.

Ensured stores were merchandised to company specificaƟons.

Worked with store managers to drive non-phone gross adds.

Maintained contracted service levels within each locaƟon.

Grew revenue on a month-over-month and year-over-year basis. PGI, Minneapolis, Minnesota

Account Manager, 2016-2017

Managed exisƟng business relaƟonships with Fortune 500 companies, supporƟng development of UC&C strategy with a SaaS model.

Sourced and developed new growth opportuniƟes, execuƟng and delivering addiƟonal new revenue.

Drove new revenue growth through diverse product offerings, such as webcasƟng and SaaS.

Executed strategic selling, effecƟvely managing sales funnel and pipeline acƟvity to accurately project sales forecast.

Held accountability for exemplary customer service and follow up, fostering solid C-level relaƟonships.

Maintained contracted service levels within each account.

Grew revenue on a month-over-month and year-over-year basis.

Achieved 103% of the plan in 2016 and recognized as Q4 2016 MVP for outstanding sales performance. Jody Gundberg, Page 2

LEVEL 3, Minneapolis, Minnesota

Senior Account Manager, 2012-2016

CulƟvated and fostered new and returning business relaƟonships, driving sales to Fortune 500 companies.

Supported clients in devising UC&C strategy best-suited to their environment (Lync, Jabber, and CCA-SP).

Propelled revenue to new levels through strategic idenƟficaƟon of new sales opportuniƟes for growth.

Delivered product offering’s such as webcasƟng to drive sales while delivering comprehensive client educaƟon on all products, BlueJeans, ON24, and webcasƟng.

Facilitated strategic selling to promote future expansions within a Level Three product porƞolio.

Collaborated with the direct sales team as subject maƩer expert to introduce collaboraƟon services into new accounts to drive revenue.

Projected sales forecasts accurately and managed sales funnels.

Maintained conƟnuous YOY growth in revenue due to strategic relaƟonship management abiliƟes.

Achieved 104% of quota in 2013 and 2015, and grew territory 22%.

Recognized as MVP in August 2013, February 2014, June 2014, and May 2015. ADDITIONAL EXPERIENCE

QWEST / CENTURYLINK, Minneapolis, Minnesota, Enterprise Select Accounts, Account Manager, 2011-2012. Generated and propelled sales through strategic account management iniƟaƟves and soluƟon selling. Prepared and delivered comprehensive and engaging presentaƟons to drive new accounts. NegoƟated contract term structure and product lines. Developed new markets for the region from a home-based locaƟon. Provided weekly reporƟng to the leadership team on producƟon and sales numbers. Formulated client customized networks and voice strategy to increase producƟvity and efficiency. AƩained 108% of quota in 2011 and 107% of goal in 2012; grew territory 34%.

INTERCALL, Minneapolis, Minnesota, Global Accounts Manager, 2007-2009. Sold conferencing soluƟons to Fortune 750 clients in Minnesota. Prepared sales, campaigns, business, and product development plans. Established, built, and maintained customer relaƟonships, resulƟng in conƟnuous revenue growth. Provided superior account management service and leadership by collaboraƟng with teams within the organizaƟon in support of external and internal client needs. Completed sales acƟvity reports and maintained an accurate sales forecast, as well as other documentaƟon. AƩended trade shows, client events, and industry networking events to promote business.

IKON OFFICE SOLUTIONS, Bloomington, Minnesota, Account ExecuƟve, 2004-2007. Proposed soluƟons to clients by integraƟng IKON technologies to include front-end soluƟons, connecƟvity, and hardware. Worked with school districts and community colleges to help integrate cost-effecƟve soluƟons, including responding to RFPs and bidding processes. Liaised with hospitals and clinics in the territory to facilitate them in managing documents through technologies. Collaborated with business managers, superintendents, teachers, and IT staff within schools to integrate technology and soluƟons. Achieved 122% of plan in 2006, 208% of plan in 2005, and 123% of plan in 2004.

EDUCATION

UNIVERSITY OF WISCONSIN, Menomonie, Wisconsin

Bachelor of Science, MarkeƟng EducaƟon

PROFESSIONAL DEVELOPMENT

Internship / EducaƟonal Program (Selected out of 300K Students), Walt Disney World TECHNICAL SKILLS

MicrosoŌ Office Suite Outlook Salesforce Teams Webex Zoom Orum Outreach HubSpot Zoom ChatGPT

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