Customer Service Care
Resume:
Mike Piazza
**********@*****.***
Hilliard, OH 43026
Summary
To obtain an entry-level position and grow with the company.
Work experience
Customer Care Representative
Restoration Hardware - West Jefferson, OH
January 2018
I take inbound calls from clients and gallery. I assist with billing, delivery,return/exchange and general customer service calls.
PAC 1 Coordinator/ Customer Service Representative
Charter Communictions - Columbus, OH
April 2020 to December 2022
I Facilitate the porting out process, of landline phone numbers. I identify errors in the process. Fix the errors following processes and procedure. I use data entry skills for all processes. Take calls from customers and or other carriers to answer questions and update accounts.
Customer service/Admin
Weed Man Lawn Care - Plain City, OH
March 2019 to February 2020
Take customer service calls and administrative duties
Customer Care Representative
Restoration Hardware - West Jefferson, OH
January 2018 to September 2018
Answered inbound calls. For luxury furniture distributor. Regarding billing, payment,order placing, shipping information,order tracking, returns, general customer service.
Customer Care Representative
Verizon - Hilliard, OH
February 2017 to November 2017
Supervisor/Advisor
Teleperformance - Columbus, OH
June 2016 to December 2016
Over see 13 advisors. Coaching and praise. Based upon set metrics each advisor must achieve. Also monitor all aspects of attendance.
Production Worker
Jefferson Industries through Nesco - West Jefferson, OH
October 2015 to March 2016
Warehouse-Stamping
• Consistently identify Honda car parts for defects in steel
• Maintain a clean work station
• Work other stations as needed
Assistant Manager
Waffle House - London, OH
August 2011 to January 2015
Provide excellent Customer Service
Manage crew shift schedules
Responsible for maintaining $1200 store safe balance
Work other stations as needed
Shift Manager
Wendy's Int'l - Hilliard, OH
August 2007 to April 2011
Provide excellent Customer Service
Manage crew shift schedules
Responsible for maintaining $1200 store safe balance
Work other stations as needed
Managed Care Representative
Medco - Dublin, OH
August 2005 to August 2006
Answer inbound calls regarding customer plans
Made outbound calls to doctor's offices for approvals
Customer Service
Education
High School diploma in NA
Brockport Central High School - Brockport, NY
September 1978 to June 1993
Contact this candidate