Team Leader Technical Support

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BRANDON GRAY

***************@*****.*** 434-***-**** Clover, VA 24534 WWW: Bold Profile

Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.

Work Planning

Overtime Management

Technical Support

Cash Handling

Quality Improvement

Documentation And Reporting

Shift Scheduling

Team Supervision

Coaching

Complex Problem-Solving

Presto Reynolds

Team Leader

04/2009 - Current

Created training materials and conducted group trainings on new processes or procedures.

Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.

Analyzed data from various sources to identify areas of improvement in the department's operations.

Maintained a positive work environment that promoted collaboration between team members.

Summary

Skills

Experience

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