Customer Service Financial Reporting

Emmett Thomas

*** ********** **, *********, ** **016

Phone: 470-***-****

Email: **************@*****.***

Professional Summary

Experienced finance and tax professional with over 10 years of expertise in remittance perfection, billing, leasing, revenue collection, and accounting. Skilled in research, customer service, negotiation, and supervision. Proven ability to manage teams, resolve complex financial issues, and ensure accurate financial reporting. Adept at working with both state and federal agencies to optimize financial operations.

Key Skills

Tax Processing & Remittance:

Extensive experience in processing tax data, negotiating payment plans, and managing overdue accounts. Ability to research and resolve tax discrepancies, ensuring accurate input of tax identification information.

Accounts Receivable & Billing Management:

Expertise in managing billing systems, preparing invoices, and overseeing AR aging reports. Proficient in maintaining strong communication with financial coordinators to address outstanding balances and disputes.

Team Supervision & Leadership:

Demonstrated leadership in managing billing teams, guiding employees in processing tasks, and ensuring adherence to organizational procedures.

Accounting & Bookkeeping:

Proficient in bookkeeping, invoice processing, and financial reporting, ensuring the accuracy of records and timely processing of payments.

Customer Service & Conflict Resolution:

Strong customer service background in addressing tax inquiries and resolving disputes. Skilled at negotiating tax levies and payment plans with clients to reduce overdue balances.

Professional Experience

Tax Research & Payment Processing

Internal Revenue Service Remittance Perfection Technician Chamblee, GA March – July

oResearched and input tax information, including name control, tax ID, and tax years.

oManaged tax deposits and ensured accurate input for financial transactions.

Billing & Leasing Supervision

Georgia Dept. of Administrative Services Billing & Leasing Supervisor Atlanta, GA September – March

oSupervised a team of billing clerks and maintained AR aging reports.

oCreated invoices, coordinated with AR coordinators, and managed vehicle leases for state employees.

Revenue Collection & Customer Support

Georgia Dept. of Revenue Revenue Agent Atlanta, GA April – September

oNegotiated payment plans for tax delinquencies and implemented tax levies on overdue accounts.

oProvided customer service for taxpayers regarding payment and tax inquiries.

Accounting & Financial Reporting

Mass Dept. of Revenue Accountant II Boston, MA July – August

oProcessed travel advance reports, overtime meals, invoices, and payments.

oHandled receipt of funds and bookkeeping for state financial operations.

Education

High School Diploma

English High School, Boston, MA

Certifications and Licenses

Occupational licenses and detailed references available upon request.

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