Business Development Customer Service

YAN BELENKY

MIAMI FL ***** • 614-***-**** • ***.*******@*****.***

PROFESSIONAL SUMMARY

SALES LEADER with over 17 years of experience in sales management, building sales teams, mentoring, customer relationship management, and sales strategies. Results-driven leader with a track record of achieving growth in B2B sales to drive year-over-year (YOY) business development. Astute salesperson adept at fostering lasting business relationships that boost top-line profitability. AREAS OF EXPERTISE

Sales Management

Training & Recruiting

Team Building

Negotiation Tactics

Operations Training

Lead Generation

Client Management

Tactical Execution

Sales Strategies

SELECT ACHIEVEMENTS

Consistently built and managed sales teams that led to increased sales and enhanced customer service by utilizing operations training methods and business development strategies.

Mentored employees, providing consistent feedback to all salespeople based on performance; managed concerns and compliance in order to optimize organizational outcomes.

Conducted competitor assessment to inform strategic business planning, hosting sales meetings to evaluate current sales practices and determine new ways to augment sales. PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Salt – Miami, FL

VP Of Sales and Customer Success 2022 – Current

Lead a dynamic sales team of 8 sales professionals, 4 account managers, 9 offshore appointment setters, fostering a culture of excellence, collaboration, and continuous improvement.

Cultivated and maintained strategic partnership relationships with key ISO partners, resulting in a 23% increase in overall sale from the previous year (2022), 32% increase in 2023

Cultivated strategic partnerships with key Single-State Operators (SSO) and Multi-State Operator

(MSO)s cannabis dispensaries resulting in a 29% increase in sales in the retail channel.

Streamline the sales process by introducing innovative technologies, implementing Monday.com CRM, resulting in a

Collaborated closely with the product development team to align offerings with market demands, ensuring a competitive edge in the POS and payment solutions in the cannabis retail space. Tabit Technology – Miami, FL 2020 – 2022

Inside Sales Manager

Managed, hired, and trained six direct reports on the sales team to help boost sales by 38% annually, leading the team to identify prospective customers through lead-generation methods. YAN BELENKY

MIAMI FL 33160 • 614-***-**** • ***.*******@*****.***

Achieved 104% of sales quota ($2.9 Mill) 2021, and 106% of sales quota in 2022 ($4 Million)

Build the inside sales department from scratch but implementing processes and procedures, training programs, KPIs, Salesforce CRM, and Zoho

Leading sales strategies to identify prospective customers through lead-generation methods. (various databases)

Created a tool to track and monitor personal sales opportunities, deals in progress, and completed contracts, which streamlined pipeline management and elevated the close rate.

Established relationships with seven strategic partners across the United States iPromo – Chicago, IL 2017 – 2020

Director of Sales

Managed a team of 17 account managers, 3 operations managers, and 4 customer service reps.

Trained sales teams to ensure monthly sales goals; increased sales by $1.1M in 2017 ($9.5 Mill) increase sales to $13 Million in 2018 (109% Sales Quota), and increased sales to $15.2 Million in 2019 (104% sales Quota)

Implemented new sales and operations training tactics to ensure the company maintained revenue growth and reached quotas.

Introduced new promotional products to build and cultivate key accounts with vendors while fostering business relationships and developing customer rapport.

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Miracle Software Systems – Chicago, IL 2015 – 2017 Regional Manager Midwest

Directed 11 Business Development Managers and 22 support specialists, executing final decisions on hiring employees and training the growing sales teams.

Spearheaded company growth by 11% in 2016 while safeguarding customer satisfaction and retention.

Pioneered business development strategies while pursuing new accounts and opportunities by using IBM and SAP technologies to expand the client database. o Networked with companies in the Chicago area while meeting with new and existing customers.

Oversaw client relationship management to enrich the customer experience; ensured customer service center was responsive at various sites while making software sales. Datamyne.com – Chicago, IL 2012 – 2016

Regional Sales Manager Midwest

Managed six direct reports, instilling sales best practices for nurturing client accounts and developing new business strategies.

Directed all aspects of the sales process including client assessment, problem-solving, pilot and planning programs, and solution roll-out programs designed for clients.

Provided clients with import and export trade solutions from various trade tools and services; offered risk management services to boost revenue and increase value-add for clients. EDUCATION Bachelor of Science (BS), Business Management Ohio State University

TECHNICAL SKILLS Salesforce CRM • IBM & SAP Cloud Platforms • IBM Watson AI platforms • Microsoft Office programs • QuickBooks LANGUAGES English • Russian

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